Business ProfileforCanon Financial Services, Inc.

I entered into this lease agreement in good faith, believing that I was purchasing a machine from a certified dealer. However, I have since discovered multiple discrepancies and issues:1. The machine has been malfunctioning for the past 10 months. Despite being under a 1-year warranty, the manufacturer has been unwilling to address or fix the issue.2. The machine was sold to me by a dealer who, I later learned, is not certified by the manufacturer, Mutoh. CFS failed to verify the dealer's status before approving the lease.3. The dealer, being uncertified, is unable to provide the necessary training on the machine or offer any technical support.4. I made a hefty down payment to the dealer before purchasing the machine. However, CFS has no record of this payment. I am concerned about the whereabouts of this payment and require an explanation.5. The dealership's salesman assured me that there would be no penalty for paying off the machine early. This information was false and misleading, leading me into a deal under false pretenses.6. The lease document I signed lacks crucial information, including the total finance amount, APR, and other essential details. This omission appears to be a clear violation of the Truth in Lending Act (TILA).Given the above issues, I request the following:- CFS must halt all payments on the machine until a thorough investigation is conducted by the ************************ (FTC) and ********** banking authorities.- No late fees or penalties should be charged during this investigation.- CFS should liaise with the manufacturer, Mutoh, to address the machine's malfunction since it remains their property.- A detailed explanation regarding the missing down payment and the misleading information provided by the dealership salesman.****************************** Creations LLC