Business ProfileforClosets By Design

My complaint is due to various issues with Closet by Design( CBD) from start to finish with lack of oversight by the company from the Owner, Management down to employees. There is no semblance of customer service or understanding of how to conduct professional level service as one area of the business does not know what another area does or how something will be completed or not. Contracted with Closet by Design on 5/15/2023 for 12 custom closets in a brand new construction home where all hardware was confirmed to be black (hanging rods, rod clips, tie rack, belt rack, valet rods, drawer handles) for $15,500. I was told the project would begin on 6/27 through 6/29 with is over 1 Months time to have everything ready to complete all the custom closets in my home in 3 days time. I felt that was a long wait time but I gave CDB the benefit of the doubt thinking it was necessary to gather all the materials and have scheduling time for their professional install team to complete the closets. I have a lot to say about my dissatisfaction but I have become tired because I have called over 6 times spoken to 5 different people about how my homes closets were incomplete, damage to my home was done by the first set of installers to a brand new custom home where I have called to speak to the owner who has had poor health condition with having heart surgery right before my installation dates. I am seeking to have substantial compensation credit back ($1500-2000) on my installation for all the issues that I have had to constantly call about, the damage to my home which I will need to have professional painters, wall repair done on, having my trim molding be cut that I paid my custom home builder to have in my home that I was not informed would be cut and even after being cut their are small gaps that make it not appear that I spent 15K for the closets with having nicks and damages to the poor quality melamine product that CBD uses with nicks all over the drawers and other spots