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      Country
          Country

          Find a Location

          Megabus.com has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Megabus.com

              349 1st St Elizabeth, NJ 07206-4010

            • Megabus.com

              Union Station Washington, DC 20002

            • Megabus.com

              815 Pierce St. Houston, TX 77002

            • Megabus USA, LLC.

              4400 S Racine Ave Chicago, IL 60609

            • Megabus

              118-128 10th St, Pittsburgh, PA 15222 Pittsburgh, PA 15222

            Business ProfileforMegabus.com

            Bus Lines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.16/5stars

            Average of 51 Customer Reviews

            Customer Complaints

            191 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business provides intercity express bus services.

            Business Details

            This is a multi-location business.

            Find a Location

            Megabus.com has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Megabus.com

                349 1st St Elizabeth, NJ 07206-4010

              • Megabus.com

                Union Station Washington, DC 20002

              • Megabus.com

                815 Pierce St. Houston, TX 77002

              • Megabus USA, LLC.

                4400 S Racine Ave Chicago, IL 60609

              • Megabus

                118-128 10th St, Pittsburgh, PA 15222 Pittsburgh, PA 15222

              BBB File Opened:
              6/6/2011
              Years in Business:
              18
              Business Started:
              1/1/2006
              Business Incorporated:
              1/1/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 1759030 for this business, issued by US Department of Transportation (DOT)

              These agencies may include:

              US Department of Transportation (DOT)

              1200 New Jersey Ave, SE

              Washington DC 20590

              (202) 366-4000

              http://www.dot.gov

              BBB records show a license number of MC-643228 for this business, issued by Federal Motor Carrier Safety Administration (FMCSA)

              These agencies may include:

              Federal Motor Carrier Safety Administration (FMCSA)

              1200 New Jersey Avenue SE

              Washington DC 20590

              (800) 832-5660

              http://www.fmcsa.dot.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Megabus USA, LLC
              • Megabus Northeast, LLC
              Business Management
              • Mr. Bryony Chamberlain, Director of Operations
              • Mr. Colm Lynch, Assistant Director
              • Ms. Latisha Bray, Manager of Customer Service
              Contact Information

              Principal

              • Mr. Bryony Chamberlain, Director of Operations

              Customer Contact

              • Ms. Latisha Bray, Manager of Customer Service

              Customer Complaints

              191 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/31/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My bus from ** to *** was supposed to depart on 12/31/2023 at ****. I arrived around **** per the guidelines to ensure Megabus had ample time to check tickets and load luggage before departure. It was 37 degrees outside. Our bus did not arrive in the station until ****. People were standing out in almost freezing temperatures for over an hour with few updates and no options for keeping warm. This is beyond unacceptable. Megabus should issue refunds/ credits to every ticket holder and have an overhaul of operations management as this is not an isolated incident.
              Read More

              Customer Reviews

              51 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Liudmila A

              01/31/2024

              Megabus is a very dishonest company, scamming people online for their services. Its terms and conditions are very bad, as well as the customer service. People need to be very careful when accessing their site online through promotional emails, at least in ******. It will take you automatically to the US website and if you are not aware, you will end up purchasing services in ****** in US dollars. The company places all the responsibility on customers when it should not be the case. It is their responsibility to ensuring ********* access the right website and purchase services in CAD, otherwise they are breaking the law and it is backed up by their terms and conditions. So, they basically legally scammed people online and it is wrong. In case this happens, customers should be *********** a refund to purchase tickets in the right currency. There is a flaw in their system and should be kept accountable, not the customers. They should follow the law.

              Local BBB

              BBB Serving New Jersey

              BBB Reports On

              BBB reports on known marketplace practices.

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