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Find a Location

Royal Suites Interval Association has 1 locations, listed below.

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    Business ProfileforRoyal Suites Interval Association

    Associations
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/24/2016

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This  business offers vacation ownership.

    Business Details

    Location of This Business
    1507 Boardwalk, Atlantic City, NJ 08401-7012
    BBB File Opened:
    5/11/2016
    Years in Business:
    25
    Business Started:
    5/15/1998
    Business Incorporated:
    4/29/1998
    Accredited Since:
    5/24/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Atlantic Palace Interval Association, Inc.
    Business Management
    • Sonja Southwick, Accounts Payable Staff
    • Jacqueline McBride
    Contact Information

    Principal

    • Sonja Southwick, Accounts Payable Staff

    Customer Contact

    • Jacqueline McBride
    Additional Contact Information

    Fax Numbers

    • (609) 344-5187
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I recently had the misfortune of experiencing Atlantic City Royal Suites Timeshare, and I cannot overstate how utterly disappointing and frustrating the entire ordeal was.Deceptive Advertising: The first indication that something was amiss was the glaring disparity between the glossy, enticing advertisements and the ***** reality of the place. The accommodations were nothing like what was promised, and the rooms felt outdated and uninviting.Appalling Cleanliness: The cleanliness (or lack thereof) of the unit was appalling. Stains, dust, and uncleaned areas were abundant, leaving me to question whether the room had been cleaned at all before my arrival.Unprofessional Staff: The staff exhibited an alarming lack of professionalism. They were unhelpful and dismissive of the issues I raised during my stay, making it clear that guest satisfaction was not a priority.Maintenance Neglect: The room was riddled with maintenance issues, indicating neglect. From malfunctioning appliances to broken fixtures, it was impossible to enjoy a comfortable stay.Unfulfilled Promises: The promised amenities, which were a significant selling point, were either non-existent or in a state of disrepair. It felt like a bait-and-switch tactic designed to lure unsuspecting customers.Poor Value for Money: Considering the subpar quality of the timeshare, the price I paid for the stay was nothing short of exorbitant. I expected a level of quality that was entirely absent.the most worst thing is that I am looking to cancel my timeshare and I do not get help. Only maintenance fees charge.
    Read More

    Customer Reviews

    0 Customer Reviews

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