Business ProfileforOakes Auto, Inc.

Bought a “Certifed Pre-owned” Kia Sorento w/62k miles from Oakes Kia. They claim the vehicle had a 165 point inspection prior to sale and produced paperwork saying that had been done. It was raining during the test drive and hard to any “extra” noises. Once on dry pavement and out of the rain on the way home noticed a concerning sound that seemed to be the tires. The tires in the vehicle meet their “standard” depth and were left on the vehicle. Upon close inspection of the tires, all 4 had uneven wear and 3 had cupping. The tires had been placed on the vehicle so the cupped sides were on the inside and more difficult to see. We put 4 new tires on the vehicle but there was still an occasional squeaking while driving. We tired to set an appointment with the dealer but was unsuccessful Weeks after purchase, the check engine light came on, a scan was done that showed transmission issues, and it was taken to the dealership immediately. On 10/16, at 0700, they were scheduled to look at the vehicle. We had to call on the afternoon of 10/17 to inquire and we’re told they had not yet gotten to it. On 10/18 dealership called and said there were metal shavings in the transmission and it would need to be replaced. There was also an open recall that needed done but the sales person told us it had been completed and just wasn’t updated in the system. If they truly did their “165 pt inspection” the transmission issue should have been found then. On 10/20 was told the transmission was covered and would arrive in 3-5 business days. 10/23 told a third party needed to inspect. 10/30 again told it was covered and again transmission would be there in 3-5 days. 11/07 told the transmission arrived on 11/01 and they would “get to it as soon as possible”. If this dealer is in fact lying about their presale inspections, this needs to be addressed at a higher level. Asked for a call from the GM, no call. Bought because we needed an additional vehicle, have now been w/out for weeks