Customer ReviewsforTritz Plumbing, Inc.

Really great work! Added a bathroom to our basement for reasonable cost. Professional and efficient. Have since referred to multiple people who have had good experiences as well.

Terrible customer service!!!!! Invoice laid on their desk for over 7 months and they sent a letter stating oops I ****** up and forgot about this but still need you to pay your bill. Kate, the accounting specialist is a sad joke for a family-owned employee. I will never recommend this company to anyone. I would choose a 0/5 rating if I could.

Absolutely APPALLING business! I called Tritz at the recommendation of a friend because I had some water backing up my main plumbing stack and leaking out of a connecting elbow. First, when I indicated what the problem was to the individual on the phone, they sent out a plumber who had been told a very different problem. I'd explained that the problem was a backup in our main sewer line, but they sent out someone to look at a leaking bathtub. It took the tech several hours to finally replicate the problem that I thought I had pretty clearly articulated on the phone. He came back the next day with a camera and attempted to snake the line, then attempted to use a blowbag to push debris through. The camera found sludge buildup, the plumber suggested that we likely had a belly in our main line. This work didn't solve the problem, but did push some debris into a connecting line which caused our basement to back up. They had to come back the next day to snake that side of the home. They then sent out an estimator to consider tearing up my basement floor to replace the "belly" they thought they'd found - they also suggested that I had two main lines and that the initial problem and the basement backup were unrelated. I received a bill TWO MONTHS LATER for a problem that they DID NOT SOLVE. This bill was over $1,000. I called a competitor for a second opinion because I prefer not to spend tens of thousands of dollars to rip up my basement if it wasn't necessary. Not only did the competition immediately diagnose the problem, they used a jet to clear the debris within a few hours and I paid for the service THAT DAY for HALF of what Tritz charged. When I called and spoke to the owner to express my concerns, she was incredibly rude and hung up on me. Do not use this company, call someone else. I'm considering reporting them to the Better Business Bureau. I can't tell if this is intentionally criminal or just complete incompetence.