Customer ReviewsforProxibid, Inc.

I went through the sign up process with all of my personal information then added my credit card info so I could place a bid, click to place a bid and then the site requires the last 4 digits of your social security number to complete the bid. This instantly made me uncomfortable. Why do they need that information for an online bid? After reading these reviews, I’m glad I didn’t complete the process.

Dear Leslie, We understand your concern regarding adding additional information to your Proxibid profile. For some events, an auctioneer may choose to institute a higher level of security for bidder registration. Proxibid will only store the last four digits of your SSN in our system for future verification purposes. Best Regards, Proxibid Customer Experience Team

Proxibid response time is extremely poor. Auction instructions tell me to contact Proxibid as soon as possible following end of auction to make arrangements for payment. I did this but did not hear anything back from Proxibid for over 24 hours (late at night) and telling me that I would have my credit card debited if not paid by the Wednesday following the auction. I ended up sending an email to Proxibid letting them know that I was picking up item from auctioneer and would be paying him on Thursday. Never received a response regarding this. Then they charged my account and after contacting them again, they now tell me that I have to talk to the auctioneer, which I did. I finally had to contact my credit card company to dispute the charges. What a hassle. -Pat H****

Dear Patrick H****, We’re sorry to hear your experience in completing your transaction was less than ideal. Please understand that automatic payments are set up by the auctioneer for their sale directly. It is the auctioneer’s responsibility to stop an automatic payment from occurring by marking an invoice as paid prior to automatic payment being taken. Our response to your first email communication to us following the sale outlined this and directed you to contact the seller. In addition, the auctioneer must initiate a refund request should one be needed, as was the case. We are unable to complete a refund request without the auctioneer’s involvement. This was covered in our most recent response to you. As an online marketplace, we can facilitate transactions between buyers and sellers, but are unable to directly modify a transaction, such as initiating a refund, without explicit directive from the seller. If you have any questions regarding your account or payments, please contact our support team at [email protected] or (877) 505-7770. Sincerely, Customer Experience Management Team

One star because zero was not an option. I lost two bids that I won. Proxibid has taken to rescinding bids which includes every bid made on the internet. I won two bids online and Proxibid deleted the bids and the onsite bidder got it for my same bid. Won’t be bidding online with them again.

Dear Leonard H********, We apologize for any frustration you encountered. In attempting to review your specific situation, we were unable to locate an account associated with the email address provided. During live sales, in which an auctioneer is conducting the sale in person both online and onsite, the auctioneer is given final say on how an item sells. When two conflicting bids occur (such as between an onsite and online bidder), as it is the auctioneer’s sale, the auctioneer will determine to whom the lot is awarded. We hope this helps to clarify any confusion around how lots are awarded in a live sale. Sincerely, Customer Experience Management Team

Blacklisted due to an invoice never received. THOUSANDS of positive transactions before this but the auction company pays their bills so they win. Much better sites then this one.

Dear Stanley P******, We’re sorry to hear you had trouble receiving an invoice from Gold Standard Auctions. While we have reached out to the auctioneer to request an invoice be sent, we have not yet heard back. As a result, and because of your history with Proxibid, we have granted your account a reinstatement and removed the restriction placed upon it. Your account is now in good standing and may be used to bid once again as normal. We apologize for any frustration and appreciate your patience and cooperation in this matter. Sincerely, Customer Experience Management Team

I have never had a problem with this site until now. They claim they can't verify my card or my bank account. I've sent numerous emails, only to get a standard response blaming my bank. I've talked to my bank twice, it's not a problem with them. Has to be on the proxibid side.

Dear Troy, We’re sorry to hear you’ve had difficulties adding your card to your Proxibid account. Upon review, we found that your card issuer is returning a generic decline message to Proxibid when your card is added. This is the cause of your card’s failed validation. Please understand that Proxibid does not control these decline messages. Rather, they come from the bank or card issuer directly. As the decline message is generic, we are not able to determine exactly why your bank or financial institution has declined the card. We understand that you’ve contacted your bank regarding this issue already. However, due to the nature of the issue, it isn’t possible for Proxibid to override the decline set by the card issuer. Sincerely, Customer Experience Management Team

My account has been black flagged due to an address verification issue, my physical address and billing address are different, and when I call they say that isn’t a problem and to send a copy of a bill to their risk department, which I have done several times, then all of a sudden it’s a huge issue and can’t be done. I spent over an hour on the phone with their “customer support” Who just talked in circles and we got nowhere. This company is a complete joke and if you can I would avoid doing business with them.

Asked Proxibid to close my account. My account shows I have nothing in the bidding process. I had to call and was told they would not close my account for at least 14 days. I will have to call my CC company and cancel my card. This is unacceptable.

Dear Bidder,

Upon review of the account associated with your email address, we show that you are currently participating in an ongoing auction. Accounts are unable to be closed until 14 days have passed since participation in an auction event. Per your request here, we have scheduled to have your account closed once those 14 days have elapsed.

Cordially,
Customer Experience Management Team

I am a foreign dealer, and I spend tens of thousands of dollars on Proxibid every year, which has lasted for several years. I only updated my shipping address on the account page, and I have never violated any rules or had any non-payment disputes, but I am still blacklisted. I contacted their customer service, but it didn't work. Goodbye, I lost my account forever then I went to Hibid.com

Dear Bidder,

Upon review, we show that you have multiple open accounts on Proxibid. Due to unresolved issues regarding a reported non-payment and unverified information, your accounts were suspended. In order to address these issues, please contact our support team at [email protected].

Cordially,
Customer Experience Management Team

I agree with everyone, Proxibid ************************************************** added outrageous shipping charges 3 times what should have been. And avoided disclosing their intended inflated shipping prices until time of payment.

Dear Ronald *****,

We're sorry to hear about your experience with an auctioneer's shipping costs.

Please be aware that Proxibid is an online platform built to facilitate sales between bidders and auctioneers. However, Proxibid is not the auctioneer, nor does Proxibid charge bidders any fees to utilize our services. Any fees set forth on a transaction are created by the auctioneer. In many cases, Proxibid is not and cannot be aware of outside fees, such as shipping fees.

As such, any resolution regarding extra fees must be pursued with the auctioneer.

However, Proxibid can file an internal complaint regarding excessive fees, should a bidder bring these to our attention. While such a complaint cannot change the outcome of a transaction, they are used as part of our internal review process for auctioneers.

Upon review of your account, we show that it was closed at your request as part of your recent contact to us on January 30th, 2023.


Cordially,
Customer Experience Management Team