Customer ReviewsforMutual of Omaha

Beware - if you can, DO NOT use Mutual of Omaha. They refuse to release payments on time, the system of processing is slow, you are only able to speak with a customer service representative who inputs message’s in the system. I am appalled by the lack of transparency and timeliness of processing claims. Either they are severely understaffed, don’t really care or need some process improvement.

They totally suck. I was trying to get off their mail list and this woman kept on going on and on and on about a free medical Life alert thing. She wouldn't stop she just wouldn't stop. So I couldn't get off there their mail list. I was hoping to resolve this through you the better Business bureau for this type of harassment. Thank you

I'm need some assistance from you. I applied for a loan on policy 6/10/2024 I've not received. I contacted customer service, and received the following message. The check has been mailed. I explained can not been mailed when it hasn't been processed yet. Please help me to get this check processed as soon as possible and mail. Thank you for your time and consideration. LD

Mutual of Omaha has failed to pay my STD claim in a reasonable amount of time. Claim opened 4/28/2024 and to this date, I’ve yet to receive any payments, any letters requesting extension for additional review, any denial citing why my claim is delayed or denied despite all supports being supplied by 5/8/2024. Your representative Joe handling STD claims SIGHED in frustration and uttered “oh my god” when I asked why my MEDICAL DOCTOR’S signed form and therapy notes were insufficient. Joe was unable to answer and instead THREATENED to deny my claim if I didn’t do what he said. MY QUESTION IS, how does a representative who does not have a medical license/degree, psychiatry training, certification, or even attended medical school making a decision pertaining to a diagnosis they have minimal knowledge of. Id like to know how many hours, IF ANY, has Joe committed to psychiatric treatment, psychology, therapy, etc?? Better yet, how many hours have your claims reps spent in a psychiatric setting to understand how mental health illnesses? How many hours have your representatives spent in a psychotherapy setting handling and understanding THERAPY NOTES to make said decisions? What is the accredited institution that facilitated these certifications/hours or experience? I plan on exhausting all avenues to submit complaints until all of my concerns have been addressed including unfair claims practices, despicable customer service and discriminatory treatment has been addressed to my satisfaction.

We worked with Peter L****** and Caitie S**** trying to get a home loan. They confirmed they knew the date we were closing and kept asking for more documents the night before saying they could still make it happen. Come to find out they actually required 72 hours from that point to see if they could fund the loan. This happened multiple times. It became very clear that they had no idea what they were doing. They lied to us several times during the process. Please be warned and don't work with this bank.