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Business ProfileforSOS Heating & Cooling, Inc.
Heating and Air Conditioning
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 8314 Maple St, Omaha, NE 68134-6346
- BBB File Opened:
- 7/1/1988
- Years in Business:
- 74
- Business Started:
- 1/1/1950
- Business Incorporated:
- 1/30/1973
- Accredited Since:
- 7/28/1993
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 37
- Alternate Business Name
- SOS Heating, Cooling & Electrical Co.
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:30 PM
- T:
- 7:30 AM - 5:30 PM
- W:
- 7:30 AM - 5:30 PM
- Th:
- 7:30 AM - 5:30 PM
- F:
- 7:30 AM - 5:30 PM
- Sa:
- 8:00 AM - 12:00 PM
- Business Management
- Mr. Greg Clark, Vice President
- Mr. Jon Stuehm, President
- Mr. Jake Wasikowski, Sales & Public Relations
- Contact Information
Principal
- Mr. Jon Stuehm, President
Customer Contact
- Mr. Greg Clark, Vice President
- Mr. Jon Stuehm, President
- Mr. Jake Wasikowski, Sales & Public Relations
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The service technician who reported to address the furnace issue did not know how to address furnace issues. The individual reported to my home for 1.5 hours. The individual spent the majority of the time on the phone, advising the person on the other line that he did not know how any of this worked and did not understand the instructions he was being given. Through this process and at the 1.5 hours I asked what his plan for resolution was. He advised he didn't know. He advised that he had multiple people on the phone and they also did not know. He advised that all electrical seemed perfect, and suggested he install a new circuit board. I asked why he would do that if all electrical is perfect. He advised he did not know, and that it seemed like a possible solution. I asked what the plan would be if that were not the issue. He stated that I would have an SOS technician back out to evaluate the problem. I noted that was his purpose at my home that day. He stared, blank eyed. I asked him to square up and call it a day. He then advised that SOS heating charges by the time spent in the home. It all became so clear-- they had someone out in my home that had no idea what they were doing because that is the lucrative path. I asked him to please leave. He did.
Notably, I had advised items that I had already attempted when the technician reported. I heard him on the phone going through these same paths again. I advised the technician I had replaced the thermostat a few days prior. He promptly went to the device, pulled the thermostat off and then could not figure out how to put it back on (standard, base line product) and took a few bashing attempts at it. It required replacing as well, after his visit.
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Teresa K
1 star
05/30/2023
I purchased a geothermal 'ClimateMaster' system from SOS in 2014. I've had nothing but continuous problems; a bad sequencer board in 2019 along with a new heat kit. Had a SOS service check January 2023 and was told they could only check the heat not the air conditioning. Scheduled another service call with SOS for the air conditioner in April 2023. The SOS April technician said there was nothing wrong. Tried turning the air conditioner on in May 2023. It still did not work. Therefore, I called a different company who discovered the reversal valve is bad. He had to order parts and fittings from the factory which will take 5-6 business days. Warranty covers the reversal valve, but not the freon, fittings, or labor. Therefore, I'm now trying to endure 90° weather for 2-3 weeks due to the SOS technician not analysing the problem in April. I was evidently sold a defective system. Not a happy customer!!!
SOS Heating & Cooling, Inc. Response
06/01/2023
Teresa,
I apologize for your issues with your ClimateMaster system, however, please understand that SOS Heating and Cooling installs the equipment and when it comes to mechanical failures it is not the fault of SOS Heating and Cooling's workmanship. We have been installing ClimateMaster systems for over 20 years and have had good luck with the quality of their equipment however, with all mechanicals systems there is the possibility of mechanical failures.
January 30, 2023 we performed a regular maintenance check and the system check out properly in the heating cycle. Since the Geothermal system does both heating and cooling usually if the system is operating in heating, the cooling side of the system should operate properly.
The second service call performed on April 17, 2023 check out the operation of the cooling cycle and at that point in time the system was operating properly.
On May 25 you called in for a service call which we scheduled for the 26th, but the service call was cancelled before we could perform the service call on the 26th.
The reversing valve is a mechanical device that switches the flow of the refrigerant to allow the system to both heat and cool depending on the system. The warranty statement as per ClimateMaster would cover the cost of the reversing valve but not the labor and freon if needed. If SOS would have performed the service call on the 26th and found that the reversing valve was bad, we would have had a charge to replace the reversing valve and unfortunately the reversing valve is not an easy job to replace.
I understand your frustration, but please understand that the frustration should be with ClimateMaster and not SOS Heating and Cooling. We back our workmanship and the issues you encountered was not due to the workmanship but a mechanical issue.
Please feel free to contact me is you have any further questions. Thank you for your understanding.
Greg Clark
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