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Find a Location

Centris Federal Credit Union has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Centris Federal Credit Union

      13120 Pierce St Omaha, NE 68144-1131

      BBB Accredited Business
    • Centris Federal Credit Union

      343 N 114th St Omaha, NE 68154-2516

      BBB Accredited Business
    • Centris Federal Credit Union

      11718 M Cir Omaha, NE 68137-2218

      BBB Accredited Business
    • Centris Federal Credit Union

      3406 W State St Grand Island, NE 68803-2303

      BBB Accredited Business
    • Centris Federal Credit Union

      2727 S 168th St Omaha, NE 68130-2261

      BBB Accredited Business

    Business ProfileforCentris Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1984

    Years in Business: 90

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers banking, loan and financial services for members.

    Business Details

    This is a multi-location business.

    Find a Location

    Centris Federal Credit Union has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Centris Federal Credit Union

        13120 Pierce St Omaha, NE 68144-1131

        BBB Accredited Business
      • Centris Federal Credit Union

        343 N 114th St Omaha, NE 68154-2516

        BBB Accredited Business
      • Centris Federal Credit Union

        11718 M Cir Omaha, NE 68137-2218

        BBB Accredited Business
      • Centris Federal Credit Union

        3406 W State St Grand Island, NE 68803-2303

        BBB Accredited Business
      • Centris Federal Credit Union

        2727 S 168th St Omaha, NE 68130-2261

        BBB Accredited Business
      Location of This Business
      13120 Pierce St, Omaha, NE 68144-1131
      BBB File Opened:
      6/1/1984
      Years in Business:
      90
      Business Started:
      1/1/1934
      Business Started Locally:
      2/1/1977
      Business Incorporated:
      6/16/1983
      Accredited Since:
      6/1/1984
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      188
      Alternate Business Name
      • Centris Services Group, Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      9:00 AM - 1:00 PM
      Business Management
      • Mr. Steve Swanstrom, President/CEO
      • Ms. Ann Helm, Executive Vice President
      • Ms. Chantel Windeshausen, Vice President of Marketing
      Contact Information

      Principal

      • Mr. Steve Swanstrom, President/CEO

      Customer Contact

      • Ms. Dawn Gonzalez, Vice President of Community Relations
      • Mr. Steve Swanstrom, President/CEO
      • Ms. Ann Helm, Executive Vice President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/25/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In April i reported identity theft. From what I learned. They should have investigated. Took me seriously. But what they did do is collected my Id. They did have it. Victims don't know what to do. They professionals they should have asked me for affidavit police report etc. time passes I go. Back and I hand to ask for loan documents. To help me prove myself. Only then they wanted affidavit.but only wanted my signature. I seen several signatures on computer the first time there that why I wanted all documents.all this is goin on in October. Now papers they gave me so small hard to read. And I only seen two signatures that didn't even match each other let alone mine. So was there more signatures that were kept Freon from me. Well they seen I wasn't accepting the debt. And said my signatures had the same atributes as on Loan. They themselves investigated there is no incentive for them to find me innocent. I asked for copy of investigation and refused me. Upon having to strain my eyes I noticed in loan app my signatures missing from important boxes ie. artrubation clause buyers contract and my drivers license number blank and straight up lies on app that if they would have verified they would have known fraudulent that is a serious crime loan app fraud also when and where did I fill this out because I'd never. Been in Centris before and I know I did sit at a dealership goin through the motions of applying. After them questions to them they threatened me with police several Times this last time they said Amanda the boss again threatened me with sheriffs said filling a Replevins where a cops can bust up ur houses. Only now that I Stand Up for My Rights they put the car in repo yes I have it because my ex committed fraud they said it's in my name and I could take it my plan was for the police or union find me innocent ie videos.device ids ip address emails who they call for communication etc. if I report fraud they should have not hit my credit report failed me again
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Steven S

      1 star

      09/14/2023

      I have been a member since I was old enough to walk, about 30 years now. I used to speak nothing but praise for Centris as I felt like a member of an establishment that cared about me and my family. Well over the last few years I feel like nothing more than a paycheck to them. Their overdraft fees are horrible and they make you physically go in to a branch to cancel any courtesy pay, they let you cancel overdraft protection on the phone, but that isn't the problem now is it? Then they change up[ the policy to make it sound more fair, but it's still robbery. If someone overdrafts less than 20$ for less than 24 hours they shouldn't be railed with 35 dollar charges. If I am going to just be another paycheck to a board of directors who don't care about me then I would rather go be said paycheck to a company who will give me decent benefits and protections. There are plenty of banks out here that have REASONABLE overdraft policies. Youre a **** bank cut me a loan for the overdraft amount at the going rate, not a 700% fee on an accidental 5 dollar overdraw that could've been fixed with a simple transfer from my savings.

      Local BBB

      BBB of Midwest Plains

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