Customer ReviewsforHonda Cars of Bellevue

I am a old handicapped person that lives on batteries I got ahold of honda of Bellevue about a 2008 Honda pilot I told them I needed a reliable car since I have to drive from pierce neb to omaha nebraska and if the car breaks down it could kill cause of batteries well the thing wrong was no air conditioning ?ut they did fix that but when I was in the hospital my sister inlaw was coming down to get me with my car when the check engine light came on so we put it back in my garage until my Mechanic could look at it he found that The catalyst converter was no good on it. The battery was no good and the automatic start on the car does not work just the name. A few of the items wrong qith the car and could me cost me my life? I mean that that's pretty bad to treat a handicap. person that can't get around that terribly well so I trusted them to find a car that would be good enough for me and reliable. This car was all but that. Now it's cost me a fortune to try to put this car back to being a road safe car. Also to name a few other things wrong were The heated seats don't work the back panels to the front seats. Those panels are broke and held together with bungee cord to the bottom of the front seats. I mean, why would you even sell a car to a handicapped person like that? You mean something that's unreliable when his life depends on it. This is my main complai. Just hate this outfit. Because I paid an extra $2000 over what blue book was for this car for a good quality car which this was not so now like I said it is costing me more money that I do not have

We replaced the A/C compressor for you at no charge even though the vehicle you purchases was sold AS-IS. It is a 15 year old car with over 160,000 miles. This is the first we are hearing about any other issues. It's possible that if this vehicle has been sitting and not being driven while you were in the hospital, the battery may have been drained.

Went to them to have a EDPS solenoid replaced on my 2013 CR V. Gave the service writer the trouble code C-1858-73 and explained I had already tried to have the rear diff. fluid changed with no results. Gave them the bulletin repair number 15-016 which calls for a 48350-5tg-003 part to be replaced. I was told it would be $430.00 plus tax. Price was $500.00. I paid without a problem. AWD light cam back on so I call and was told the sensor they replaced was the one I requested and ****** said there was nothing he was willing to do about it. I ask why no one paid attention to the code OR the bulletin numbers and was told that had nothing to do with it and they were no willing to rectify the problem. AT NO TIME was I contacted or told that there would be something different done. VERY POOR business practice.

You did not want the issue you were having with your vehicle diagnosed. You specifically asked us to replace the oil pressure switch on the rear differential. In fact, you price shopped this specific repair with another Honda dealer. We performed the repair you requested without diagnosing the problem per your instructions. When you spoke with the service advisor and with ******* you called the part an oil pressure switch, but in this review you are now referring to the part as a solenoid. The rear differential has both an oil pressure switch and a solenoid on it. It is possible that replacing the solenoid will fix the issue, but we won't know unless we diagnose the problem. The bulletin you reference may also fix the issue, but again we will not know unless we diagnose the problem.

We would be willing to diagnose the issue for free, but you would be responsible for the cost of the needed repair. The cost to replace just the solenoid would be around $135 and the cost to perform the bulletin would be around $690. If you are interested, please contact *******.

Interesting TWIST on the facts. The Repair order clearly stated that I had requested a repair for Code C-1858-73 on Bulletin 05-16. Anyone with knowledge of dealership repairs knows that if that info. is on the repair order it should be followed. Semantics over your wording VS mine is not relevant when that Info. is clearly stated and that code AND bulletin were clearly discussed prior to the vehicle being brought to the dealership. I was requested to pre pay the Part, which I did not knowing the wrong part was ordered. The part installed is NOT the defect for code C-1858-073 and MR ******* clearly knows that. Again, VERY poor business Practice and I will be sure to pass that information on to anyone looking for repairs or purchase with this local business.

After doing even MORE research on Honda web site I found that not only is ******* incorrect, the code for the SWITCH they replaced is c-1858-72 not the REQUESTED repair for c-1858-73. On top of that they charged me $325.00 for a part that retails at Honda for $191.14 and did a Drain and fill on the differential that is not required nor did I ask for. Pluss 2 washers and fluid PLUS environmental fee $4.00. At the very least I feel I was overcharged by $165.34
plus tax. VERY POOR business practice as for a I see it. Apparently were Honda Cars of Bellevue is concerned the customer is ALWAYS wrong. I have also been quoted the repair of c-1858-73 from another DEALER who knew what code c-1858-73 was is only $534.94 plus tax. A far cry from $690.00 from there quote.