Business ProfileforJ & J Auto Care

On Saturday November 6, 2021 I went to J&J auto care located in 510 Gallatin Pike N, Madison, TN 37115 (Phone: (XXX) XXX-XXXX) to diagnose and fix a humming noise that increased pitch as car went faster. Once I arrived to J&J auto care, **** received my car while I explained the problem. He and his workers lifted my car and rev the motor in order to listen to the front wheel bearings. One of his workers concluded that the front left wheel bearing was making the most noise, and needed to be replaced. **** commented that this type of bearing is expensive since it need to be installed under pressure. After 30 minutes, **** came in explaining that they were having a hard time taking apart the main assembly do to a wore out ABS sensor which he said was "Melted" and might need to be replaced, adding an extra charge to the service. Total: $557.18 He finally said that they replaced both the bearing assembly and the ABS sensor with a new one. Got my car back, and while driving back home I noticed that the ABS light was still ON and the humming was still there even though it was a little bit better. Once I started driving over 50m/h, car started SHAKING in a way it never did before. I immediately went back and told ****, he said "We can´t do anything anymore today, bring it on Monday". Brought it back on Monday November 8. Upon receiving my car back, it still had the same exact issue. **** was blaming the issue in my CV axle, saying it needed to be replaced even though it WASN´T shaking before they changed the bearing. Took my car to another mechanic and he said that the whole assembly was about to fail and that it was extremely hazardous for my safety. He concluded that J&J put the wrong part, sending me some videos I can provide with showing how parts did NOT match. Had to spend extra $1,062.18 dollars to get it fixed with my other mechanic. Went back to J&J autocare but **** did not acknowledge the mistake, and did not want to give me a refund. Invoice#: XXXXXX