At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 4037 Rural Plains Cir STE 200, Franklin, TN 37064-1770
- BBB File Opened:
- 4/11/2001
- Years in Business:
- 77
- Business Started:
- 1/1/1947
- Business Started Locally:
- 1/1/1947
- Accredited Since:
- 3/31/2001
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- United Telephone Company
- United Communications, Inc.
- United Telephone Co., Inc.
- Business Management
- Mr. William Bradford, CEO
- Contact Information
Principal
- Mr. William Bradford, CEO
Customer Contact
- Ms. Kimberly Goodwin, Marketing Director
- Mr. William Bradford, CEO
- Additional Contact Information
Fax Numbers
- (931) 364-7202Primary Fax
Phone Numbers
- (931) 364-4342Other Phone
- (800) 779-2227Other Phone
Email Addresses
- Primary
Website Addresses
- (931) 364-7202
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Linda C
06/07/2022
United Communications Response
06/10/2022
At approximately 3:15 PM on 6/7/22 United communicated the results of our investigation with our customer, as well as in several subsequent conversations through 6/8/22. United's accounting team reviewed each payment file received on and after 5/13/22 and determined we did not receive the funds.
It is not uncommon for banks to withdraw funds from an account, prior to sending a scheduled payment. Regrettably, funds being withdrawn from the bank account via a bill pay system is not proof that the payment has been cashed by the intended recipient. Since United Communications did not receive the funds, the customer was told the issue would need to be addressed by her bank and payment vendor. Had the payment been cashed by United Communications, the bank could produce a copy of the Electronic Funds Transfer document or cancelled check.
United Communications followed-up with our customer on Friday morning, June 10th. Our customer confirmed the bank has re-issued the check to be mailed. We regret the frustration caused by this situation and believe it has been satisfactorily resolved.
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