3 Customer Reviews
Review from Courtney G
1 star05/29/2024
Paul Davis did the remediation on our house after a pipe broke. They also did our pack out. During the tear out of our floor- they damaged drywall, door jams, and a vent. They did not cover our furniture so everything was covered with saw dust. After agreeing to pay for the cleaning after the floors were torn out- they still haven’t repaid me after 3.5 months. During the pack out, the staff was great. Our refrigerator was scratched and dented. They are only paying for the equivalent of the metal on the doors to be replaced. They still haven’t paid me back for that either. I have emailed, texted and called with no response. During the move in, a leg of my entertainment center was broken. That has also not been addressed. I do not recommend them AT ALL due to their negligence and poor communication about their negligence, and not having paid me back $1000 or so after months.Review from Erica L
1 star03/22/2023
Worst customer service ever! Troy H*** dragged my family along for 3 months to decide he is unable to assist. After providing a quote and stating he was working on getting us scheduled and getting it worked out. I did lots of research before settling on this company and yet this was the outcome. Know that if they don't return a call... call again and again and again and finally one will answer and give you a supervisor. That's the only way to get anything done. I only agave one star because it's required.Review from Thaddeus W
1 star09/17/2022
I have never dealt with a worse contractor than Paul Davis Restoration. After a tree fell on our house on May 6, 2021, I decided to use them based on ************ recommendation. They gave me the name of the man who would be the project manager. I never met him, he never once came out to our house to look at the damage, and he made no effort to contact me, except to send me a work authorization. I paid half of the estimate ($10,018.33) on June 24, 2021. I did not hear anything from the project manager all July or August. I finally got in touch with the office, and they sent a roofer to look at the damage. He said he couldn't do anything until the framing work was done. I tried contacting the project manager to see when a framing crew was going to get started, and after several attempts, he said the roofer was responsible for that. The roofer finally did get a crew, and he basically became the project manager. At this point, I asked the roofer what I was paying Paul Davis for, and he couldn't give me an answer. I had to hire and pay a metalworker myself ($6,375) to replace the patio railing the tree destroyed. I had to hire a pest controller ($1,078) to remove raccoons that had infested our ceiling. They were able to get in, because Paul Davis Restoration took so long to begin work, and there was an opening in the facia. Almost five months after the tree fell, the job was finally completed. In late September, I paid the balance of the work authorization ($10,018.33). On October 5, the Paul Davis Restoration office called me to say they would be sending me a Completion of Service document for me to sign. More than three months later (January 18, 2022), I received an email asking me to sign it, and it included an invoice for an extra $7,198.84. I never once received an itemized list of expenses, so I had no idea why I would still owe $7200. Eight months later, on September 16, 2022, I finally received an itemized expense report.
Paul Davis Restoration of Middle Tennessee Response
11/14/2022
Dear sir. As the new General Manager, I sincerely apologize for your experience with Paul Davis. Please be assured the Project Management team and construction teams in place now are professional, proficient and actively working to meet the needs of customers. We are all working very hard to erase bad experiences like yours.
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