Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cumberland Heights Foundation, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cumberland Heights Foundation, Inc.

      8283 River Road Pike Nashville, TN 37209-6018

    • Cumberland Heights Foundation, Inc.

      Cumberland Heights Chattanooga IOP Chattanooga, TN 37421

    • Cumberland Heights Foundation, Inc.

      Cumberland Heights Jackson IOP Jackson, TN 38305

    • Cumberland Heights Foundation, Inc.

      Cumberland Heights Smyrna IOP Smyrna, TN 37167

    • Cumberland Heights Foundation, Inc.

      Cumberland Heights Hermitage IOP Hermitage, TN 37076

    Business ProfileforCumberland Heights Foundation, Inc.

    Drug Addiction Treatment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Cumberland Heights Foundation, Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cumberland Heights Foundation, Inc.

        8283 River Road Pike Nashville, TN 37209-6018

      • Cumberland Heights Foundation, Inc.

        Cumberland Heights Chattanooga IOP Chattanooga, TN 37421

      • Cumberland Heights Foundation, Inc.

        Cumberland Heights Jackson IOP Jackson, TN 38305

      • Cumberland Heights Foundation, Inc.

        Cumberland Heights Smyrna IOP Smyrna, TN 37167

      • Cumberland Heights Foundation, Inc.

        Cumberland Heights Hermitage IOP Hermitage, TN 37076

      Location of This Business
      8283 River Road Pike, Nashville, TN 37209-6018
      BBB File Opened:
      8/5/1966
      Years in Business:
      58
      Business Started:
      6/17/1965
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Cumberland Heights Alcohol & Drug Treatment
      • Cumberland Heights Professional Associates
      • Cumberland Heights Treatment Center
      • Cumberland Heights Recovery Center
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 AM
      T:
      12:00 AM - 12:00 AM
      W:
      12:00 AM - 12:00 AM
      Th:
      12:00 AM - 12:00 AM
      F:
      12:00 AM - 12:00 AM
      Sa:
      12:00 AM - 12:00 AM
      Su:
      12:00 AM - 12:00 AM
      Business Management
      • Mr. Jay Crosson, CEO
      Contact Information

      Principal

      • Mr. Jay Crosson, CEO

      Customer Contact

      • Ms. Martha Farabee, Chief Development Officer
      • Ms. Emily Griffiths, Accounts Administrator
      • Mr. Jay Crosson, CEO
      • Mr. Alec McDougall, Board President
      • Mr. Christopher Berkey, Manager of Quality Assurance
      Additional Contact Information

      Fax Numbers

      • (615) 353-4325
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Virgil B

      1 star

      04/09/2024

      Similar to ****** below, I have a license. But mine was not on the line. I signed up for the "normal 28 day program" as ****** mentioned in his one start review from 12/16/2022. At my first group counseling meeting I noticed my discharge was for me to be there for 31 days. I immediately protested and reminded them I signed up for 28 days. My counselor "Jason" said my discharge date was based on my progress. He had met with me two times at this point. In fact, he and the case manager actually went to my insurance company and got my stay extended AFTER I told them I was only staying 28 days. I had to go over his big inflated head. The only communication I got from Jason was that intake/admissions had indeed had me down for only 28 days. No kidding. I had clothes stolen from my cabin. I notified 4 people/departments. No one asked for a statement and there was no form to fill out. Another patient in my cabin also had items stolen. I finally emailed the QM Director Jennifer and was told that I signed a release that stated Cumberland Heights was not responsible for stolen property. I never saw the paperwork; just signed a small electronic device after being told verbally about some of their policies.

      Local BBB

      BBB of Middle Tennessee

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.