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Find a Location

Heritage South Community Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Heritage South Community Credit Union

      839 W College St Murfreesboro, TN 37129-2718

      BBB Accredited Business
    • Heritage South Community Credit Union

      763 N Main St Shelbyville, TN 37160-2846

      BBB Accredited Business
    • Heritage South Community Credit Union

      1115 Mercury Blvd Murfreesboro, TN 37130-4812

      BBB Accredited Business
    • Heritage South Community Credit Union

      941 Sgt. Asbury Hawn Way Smyrna, TN 37167

      BBB Accredited Business
    • Heritage South Community Credit Union

      PO Box 330838 Murfreesboro, TN 37133-0838

      BBB Accredited Business

    Business ProfileforHeritage South Community Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 10/1/2008

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business is full-service financial institution open to Rutherford, Bedford, and Marshall Counties.

    Products & Services

    Credit Union Banking Mortgage Lending Loans Business Lending Savings/Checking Accounts

    Business Details

    This is a multi-location business.

    Find a Location

    Heritage South Community Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Heritage South Community Credit Union

        839 W College St Murfreesboro, TN 37129-2718

        BBB Accredited Business
      • Heritage South Community Credit Union

        763 N Main St Shelbyville, TN 37160-2846

        BBB Accredited Business
      • Heritage South Community Credit Union

        1115 Mercury Blvd Murfreesboro, TN 37130-4812

        BBB Accredited Business
      • Heritage South Community Credit Union

        941 Sgt. Asbury Hawn Way Smyrna, TN 37167

        BBB Accredited Business
      • Heritage South Community Credit Union

        PO Box 330838 Murfreesboro, TN 37133-0838

        BBB Accredited Business
      Location of This Business
      839 W College St, Murfreesboro, TN 37129-2718
      BBB File Opened:
      9/15/2008
      Years in Business:
      67
      Business Started:
      2/1/1957
      Business Started Locally:
      2/1/2006
      Accredited Since:
      10/1/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:30 PM
      Contact Information

      Principal

      • Mr. Wes Trundle, Director of Marketing

      Customer Contact

      • Mr. Wes Trundle, Director of Marketing
      • Ms. Laura Parham, CEO
      • Ms. Darlene Robinson, Vice President
      • Ms. Geraldine Gassaway, Branch Manager
      • Mr. Rick Deal, Branch Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John L

      1 star

      07/21/2023

      I have been banking with them for over 30+ years and regret doing so very much! Sadly they have treated me like crap ever since I have become disabled, I have ALWAYS paid all my loans back in a timely manner! Yet when I got down they refused to help me out at all!! And yet I continued to bank with them! And on July 3 of this year 2023 I had a fraudulent charge on my account which took ALL my money even my savings!!! These people DID NOT have permission to take my money yet I am disabled and my disabled daughter takes care of me and has POA over me and when she went to ask them a question about my funds the fraud manger came out in the lobby and got loud with her in front of everyone that was in the bank and I do not appreciate that at all and that is totally unacceptable and not the way you do business!! She should have been taken into a room to have been spoken with!! This bank is so not what I thought it was and I am so disappointed in the service and the way my daughter has been treated throughout this whole ordeal! And I want something done about it!

      Heritage South Community Credit Union Response

      07/25/2023

      It is very difficult to publicly comment on a particular situation so as not to violate the privacy of a member’s account. However, we respect all of our members and work with each of them to provide the best customer service we can, and we will provide them with a private location to discuss their concerns in person when requested. We encourage all members to closely monitor their accounts and report fraudulent transactions promptly, as we are required to follow the rules and processes established by our industry.

      Local BBB

      BBB of Middle Tennessee

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