Business ProfileforFortera Federal Credit Union

Fortera Credit Union has not responded to any of my four emails to their customer support email. I was instructed to email by two credit union dispute department employees. I have spoken with over seven different people and most recently received a call from a manager that told me she would reverse the charges I am disputing for the past 120 days. She told me she would call me back in a few days. No one has called me and my charges have not been reversed. I have spent an enormous amount of time and stress attempting to resolve my issue with Fortera Credit Union. I don't understand how they can have a financial business and not return any customer support emails. I contacted **********************'s disputes department about two months ago regarding charges on my account from a business I had canceled services with. They told me they would be able to reverse the charges even though they went back a year. They told me to fill out a form and send them the information. I did this and did not receive any response to my email. I then called the dispute department again and was told that they can only reverse up to 120 days. Because of what they told me I told the vendor my credit card company would deal with the charges, the vendor will not reverse the charges now because he believes the credit card company is going to do it. I pay my bills on time, I have never been late with a payment. Fortera Credit Union owes me a year of reversing the charges on my account as I was originally told. I am attaching an image showing the emails to their customer support dating back to September for which I never received a response, in addition to the documents I was instructed to email to their support email.