90 Customer Reviews
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Review from Chris K
1 star04/09/2024
Probably the worst vendor in the space. I have had experiences with EFS and Relay, which are not perfect but at least the service folks help. I spent 3 days trying to send them money, because we had grown quicker than our available credit. The response when I say I will wire you money right now...that is not how your account is setup. What? I am trying to send you money, and as a vendor you cannot accept an early payment? I am going to go to every trade event in transportation, and actively tell the story of the poor service.
Comdata Corporation Response
04/10/2024
We hate to hear about your experience with your credit limit and customer service experience. If you wish to discuss this matter with an agent, please email [email protected] using the reference ID number ******** as the subject line. In the body of the email, please include the following: Account Number, Phone Number, and Best Time Of Day To Be Contacted. We look forward to speaking with you.Review from Crista N
1 star03/26/2024
I’ve been trying to get ahold of them since July 2022. I get told they don’t work with the company I have a prepaid ********** through. I hold for hours to be told the same thing in every line. I disputed a charge that I never approved and they didn’t get back to me after I spent money printing and mailing proof and just locked up a card they just provided after over 6 months to talking to them trying to get a replacement due to mine showing expired & being told they send them directly as soon as they expire (they didn’t). Tons of excuses as to why they couldn’t. They won’t let me talk to anyone about the dispute. They instead just locked my card and refuse to talk to me leading to them keeping my money, including that still being put on it.Comdata Corporation Response
04/10/2024
We hate to hear about your experience with our company. If you wish to discuss this matter with an agent, please email [email protected] using reference ID ******** as the subject. In the body of the email please include your account number, phone number, and the best time of day to be contacted. We look forward to speaking with you.Review from Tony B
1 star02/21/2024
This is the WORST company ever. They stole my money and spoke to a fake supervisor named Katrina, who is a liar and should be ashamed of herself. Two days to get in touch with your IT department. This company should be investigated by the federal government. Taking people hard earned cash. What goes around comes around.Comdata Corporation Response
02/27/2024
****, Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: • After providing the issue of the P2P for the $250.00 on 10/16/23 and the $312.00 on 2/20/24 to our team: We confirmed the following: The $250.00 was credited to ******** card ending in **** on 11/15/23. The $312.00 was credited to ******** card ending in **** on 2/26/24. We apologize for the inconvenience this has caused you and are pleased that the issue has been resolved. If you need further assistance, please email our support team at [email protected] and enter your account information in the subject line and your request in the body of the email. An agent will follow up with you within 24 to 72 business hours. Your reference number is **********. Please do not hesitate to contact me or a member of my team by replying to this email with additional questions. Thank you for your time and patience We value your business. Best regards, ComdataReview from William G
1 star12/28/2023
Worst fleet card ever!! They charged our company high risk fees for no reason! When we called 12 times over 2 years they would remove them and promise not to do it again. We never paid late. This month they said it was because we had a low D&B rating which is a complete lie. I closed our account. Complete rip off!Comdata Corporation Response
12/28/2023
We hate to hear about your experience with our company's fees. If you wish to discuss this matter in further detail, please email [email protected] using the reference ID ******** as the subject. In the body of the email, please include your account number, phone number, and the best time of day to be contacted. Thank you for your review.Review from Richard B
1 star12/08/2023
Hands down the worst banking firm I've ever heard of let alone had the misfortune to use. It was forced on me by my previous employer out of GA. They'll charged you a fee for just using their card. They'll let fees pile up in the negative. It's a racket and no one should ever use them. Does the phrase "predatory lending" mean anything?Review from Laverne R
1 star11/23/2023
My first question is, why has the BBB not done anything about shutting these people down? I am sure they will pop up under another scam name, but ****. Their scams don't deserve paragraphs. The hiring company, ****** ********, is yet another piece of this puzzle. Why would they conduct business with a company that operates like this? It seems to me that they would lose a TON of business as a result of this ****-poor collaboration with a fake bank. Second question...why are you people writing dissertations on these matters? They stole your money. It's done. YOU'RE NOT GETTING THE MONEY BACK!!!!! To stay with them is asinine. Contact your direct staffing employer, and let's all chalk it up to a life lesson learned.Review from Chris H
1 star11/19/2023
Don't hang up on me when I put in the correct number on my card, you worthless incompetent scam artistComdata Corporation Response
11/21/2023
We hate to hear you experienced issues with our phone system. If you wish to speak about this in detail, please email [email protected] using the reference ID ******** as the subject. In the body of the email, please include your card/account number, phone number, and the best time for an agent to contact you. Thank you for taking the time to leave your review.Review from Joseph L.
1 star11/14/2023
No cybersecurity. You can easily be hacked into. Disputes take long and will be denied anyway. Customer service line is overseas. You will get someone with a thick Indian accent making it hard to understand. Then they will get frustrated with you! My money was taken and my dispute was denied with little to no explanation on why. Do not use this service. Just look at the reviewsComdata Corporation Response
11/15/2023
We hate to hear about your experience with our company. If you would like to speak with an agent regarding this matter, please email [email protected] using the reference identification number ******** as the subject line. In the body of the email, please include your account and contact information along with any related documents you wish to share (if applicable). Thank you for taking the time to share your experience with us.Customer Response
12/15/2023
It has been weeks that money was stolen from me. I filed a dispute in which I was denied. An email is suppose to be sent to tell me why or if I want to dispute it. It has been weeks and no e mail. I have called several times and get the run around. I will be seeking legal action.Review from Mathew F.
1 star11/13/2023
Some people here that are complaining about not having received money back for only 3 months. Have nothing on me. Had a frog juliet charged back in may that was told it would take twenty one Business days for the investigation to complete and for me to get my money back. It's now been six months and nothing. I've called multiple times and spoken to alleged supervisors to no avail. If I could rate them zero stars I would but unfortunately I have had to only include oneComdata Corporation Response
11/14/2023
We hate to hear about your experience with our company. If you would like to speak with an agent regarding this matter, please email [email protected] using the reference identification number ******** as the subject line. In the body of the email, please include your account and contact information along with any related documents you wish to share (if applicable). Thank you for taking the time to share your experience with us.Customer Response
11/15/2023
That's a bunch of **. I've done that multiple times and have called more than a dozen. What guarantee do I have that you'll actually do something this time?Customer Response
11/19/2023
Crickets, Crickets. Anyone going to respond or are you going to confirm my opinion of your customer service or lack thereof. As requested below an additional email was sent to the address listed above.Customer Response
12/14/2023
Again, absolutely nothing. People are holding my money hostage. I would not donate plasma if this is the service that their card company provides.Review from Jesse S
1 star11/03/2023
Comdata is absolutely a SCAM!!!! They have stolen money from me on 3 separate occasions within the past 90 days. I have tried every time to even get ahold of somebody but they even make that a whole challenge. They legitimately make you jump through HOOPS. I waited on the phone for 45 minutes the last time and got no response. They actually told me to just write a letter!!! LOL In todays climate with technology they should have an easy access portal for customer service o their website. They do not take their clients seriously whatsoever. I am 100% done with this company. I am cutting up my card and chalking the money up to a downright bad business that steals from its users with absolutely ZERO integrity and they must need the money to be that scandalous and disgusting. Goodbye Comdata. Karma will get this business closed down.Comdata Corporation Response
11/06/2023
We hate to hear you have had a negative experience with our company. If you wish to discuss this matter in detail, please email [email protected] using the reference ID ******** as the Subject. In the Body of the email, please include your account/card number, phone number, and the best time of day to be contacted. Thank you.
Customer Review Rating
1.13/5stars
Average of 90 Customer Reviews
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