Customer ReviewsforCabinets To Go

I purchased a complete kitchen from Cabinets to goin Franklin TN Krystal was the sales person when they delivered the cabinets I was disappointed that she didn't inform me that they still need to be assembled So the very first box we opened the cabinet was damaged she asked for pictures and they agreed that the damage was extensive enough that they should send me a complete replacement cabinet but it took them so long to get the replacement to me and the countertops were scheduled for install that I had to use the damaged cabinet Krystal agreed that if I can make the damaged cabinet work that they would refund my money she said just bring the cabinet back once I received it When the cabinet finally arrived I brought it in for refund but then she refused to refund the money as she had previously agreed too There were multiple other problems and mistakes But telling me something and not following thru was what really was the last straw for me I will never buy from them again there are other companies with great assembled cabinets and great customer service BEWARE

I purchased an entire kitchen remodel from Cabinets To Go, including demolition and installation. We paid for everything up front as we were told we had to, despite voicing my concerns. I was told, “What do you think we will take your money and not finish?” Currently Cabinets To Go took my money and has not finished. It has been over 6 weeks since anyone from the company has come to work on the project. My pregnant wife, under two-year-old and I have been living with an unfinished kitchen for over 2 months, when we were told it would be a month. We completely understand if a project takes longer than expected due to waiting for items to be in stock or delivered, but this was not the case. Cabinets To Go hired a contractor that ignored, lied, and insulted us when wanting him to finish the job. He would say “I will have to check my schedule and get back to you,” and never return any calls for two weeks. I have done many home improvement projects with various companies, but this will stick out as the most unprofessional experience I have had thus far. Even the customer service team is having difficulty connecting us with another installer to complete our project. Per the contract, we are still waiting to have a scratched cabinet door replacement door installed, the molding, trim work and toe kick to be completed. The contract is vague, we had to purchase the tile for backsplash after the countertop installation and the contract does not discuss any work. However, the initial contract states that they will complete work purchased through Cabinets To Go, which we did purchase the tile with them.

DO NOT BUY FROM CABINETS TO GO!!! If I could give negative stars for the experience we have had with Cabinets to Go, I would. We ordered cabinets in October for a full kitchen renovation. They were delivered in late December. All of the cabinets were installed in mid-January only to find out that the cabinet for the twin ovens was incorrect. The correct cabinet had been ordered but their third party manufacturer (a problem when you don't make what you sell) but the wrong cabinet was sent. Approximately 3 three weeks later, the replacement cabinet was delivered but before the box was even opened, we were told it was incorrect as well. The third cabinet is supposed to be delivered in late April which means it will have taken three months to correct the problem. The biggest issue we have, in addition to having no kitchen for five months, is that no one cares about our problem. You pay the full amount for your cabinets when they are delivered so no one in the entire company has any reason to try and help fix a problem and as the customer, you have no recourse. We have been passed off to multiple people within the company and all we hear is "There's nothing we can do." They need to change the title of their Customer Care phone line to the Customer Response line because that's all you get - a response, no action. We hope no one else makes the poor decision to use this company.

Please stay away from this company. I used their store in Omaha Nebraska. They have no customer service, they do not respond to problems, and you will have to finish the work yourself. The salesperson does not tell the truth and does not know what he is doing. The billing department does not know what they are doing, and you cannot get any resolution. One star review is too high for this company. Please stay away.

Over billed for kitchen cabinets ordered. Not sized properly. No resolution to over billing for products and services. Corporate and local managers provided no resolution for over 15 months. They have admitted their error however no resolution.

The reviews showing this location provides top notch service is a total lie!!!!!! Do not shop with this company. I purchased my kitchen back in May of 2022 and the store informed me that my cabinets were on back order and I will receive them July of 2022. I did not receive my cabinet until December of 2022. They sent an installer to my home that damaged my entire kitchen, ruined my wood floor, put a huge hole in my wall and did not install my cabinets properly. They store is not taking any accountability for the horrible job the installer did nor is customer came doing anything to fix the situation. Today is 12/17/2022 and I still do not have a kitchen. They will not refund my money or send a new installer to fix the mistake. I have called customer care 10 times to speak to a manager and the Carmine told me he was going to call me today before 12pm and has not called me back. The associate Daniel was so disrespectful to me stating they are not taking any accountability and if I have an issue with the install I need to speak with the install company because they have no affiliation with Cabinets to go even though they chose the installer. I paid $14K for this kitchen and it looks like crap. I am now not able to have my yearly Christmas party because I have no kitchen. I have been wasting money spending money outside because I have little children I need to feed and don't have a sink to wash dishes. I also had to repair the hole the installer put in my wall and it cost me $400.

Terrible experience. We purchased our cabinets through the Cabinets To Go Tampa location. We have been without a kitchen for 4 months due to this business. First the cabinets to go contractor set to install the cabinets did not return our calls / Emails for a month. Finally after waiting a month and a half we elected to install our own cabinets. At that point we found out 4 critical cabinets that were shipped were broken in package. We took photographs showing the damaged cabinets in the shipping boxes. Cabinets to go does not honor their products and refused to replace the cabinets. They instead insisted on sending "replacement parts" They sent these "replacement parts" twice over the course of a month and a half. Both times the parts were inferior quality and the brackets did not fit with the non-damaged parts of the cabinets. Finally after months of repeated contact and pleading with customer service - they finally agreed to replace the cabinets. In September. 2.5 months after our initial purchase. The replacement cabinets arrived broken as well - however we were able to poach parts from the original broken cabinets to 'make it work' In addition, our cabinets were mis-measured by the installer, leaving large gaps, and forcing us to purchase additional cabinets - are our own expense. Absolute worst experience I have ever had with a company.

Worst experience in the whole building process. Messed up invoice and refunds take months to receive. Less that average product and worst customer service. My cabinets have been ordered 11 (ELEVEN) MONTHS (and counting).....absolutely no help or solutions offered from salesperson! AND don't even bother to call customer care... not sure what country I'm even calling.... I've been given 5 (FIVE) different projection delivery dates from the salespeople .... Each time I'm put off again! Don't walk! RUN away from Cabinets to Go as fast as you can! Lawrenceburg, Tennessee

Cabinets to go does not have any tech support over than antiquated videos that are not all inclusive. Parts listed don't always match parts given, we ruined a drawer front because the part listed was incorrect. They lie to you and do not call you back. Go with ****.

Cabinets To Go located in Holly Hill, FL has had an installation payment from me since March 2022 and every time I call they tell me they are working on it. I had scheduled an appointment for measuring and waited for my allotted time and no one showed up. I called the installer and was told he was on another job that someone did not complete the day before and who I was. I then called the office and they wanted to come the next day which I could not accommodate. Each time I call about my refund it's a new lie. Am I ever glad I didn't purchase my cabinets and counter tops from them. My customer service mind tells me that even though they delegate through a third party they should have reimbursed me and gotten their money back from the third party. Needless to say I will not be purchasing the $11,000.00 cabinets and will inform all friends and family about their practices.