Customer ReviewsforSafe Step Walk-In Tub

I am glad I got this tub 8 years ago. I had broken my right hip. The next year I fell & broke the left one. Unstable in the shower, this tub was right for me to bathe safely. It still works just fine after 8 years. I love it

So disappointed. We have had nothing but problems since installing a Safe Step walk in shower in February. The installers were more concerned with getting done in 6 hours than with doing it right. The doors were uneven causing water to leak. They failed to install a grab bar and the shower does not drain! The installers came back once to align the doors, but I have called several times to have the installers return to install the grab bar and repair the drain which was working properly with no issues prior to the install. Cannot seem to get a call back. Once they have your $$ good luck.

We purchased our tub and had it installed in July, 2023. The salesperson said that everything would be taken care of by the company, and promptly collected the 50% downpayment. When they completed the installation of the tub, and before we had passed the inspections required by the County, which were part of the purchase and installation process, the installer proceeded to collect the remaining 50% payment and we were left to deal with the inspections. The electrical contractor was onsite on the day of the inspection and everything went fine - we passed. However, the plumbing contractor was not onsite and when the inspector came he stated that the plans we had been sent to print and give to him were not correct. He asked that the contractor call him and provide the correct plans before 3 pm, but that never happened, so we failed the plumbing inspection. I spent from July 30th until February 15th trying to get the plumbing and final inspections passed and the permit closed. During these almost 7 months, the company was barely responsive to my emails and trying to contact them by phone was a frustrating mission. Despite asking them direct questions regarding my soon to expire permit, the status of inspections, etc., I received no response and was left to deal with inspectors on my own with incomplete or incorrect documents. During these 7 months I was unable to use my tub, despite having paid over $20,000. The lack of care and lack of response from this company was a total disrespect to me, as the customer, and in the end, they just attributed the delay to a "glitch" in the County's system, which was not true. I asked for some compensation for my inability to use the tub, but, because of the "glitch", they said "no". To anyone thinking of getting a tub with them, I suggest you withhold a portion of the payment until you have completed inspections, as that is part of the project and installation you pay for. I do not recommend them to anyone.

They weren't up front in their sales. I bought over a year ago and cannot get the benefit of the tub because I can only fill it to the level of the seat before the water gets cold. Apparently to fill the tub it takes 80 gallons and my home will only fit a 30 gallon water heater. I am very disappointed that I spent so much money and can't use it how it is intended. I basically can only use the shower portion.

I've had my walk-in tub for almost a year and I am very happy with it. Getting in and out of it safely is important to me and the main reason I wanted one. Sometimes things happen. Not long ago the drain lever came unscrewed and fell out, knocking the cover off one of the door hinges, when contacted about it Safe Step responded quickly and within a very short time a service tech fixed the hinge cover, made sure I got the lever back in correctly, applied something to keep it from happening again and addressed a small leak in the hand-held shower attachment. I consider this really good service. And I continue enjoying the benefits of the tub.