Customer ReviewsforToyota of Hopkinsville

I purchased a vehicle with this dealership. It was a 2019 Avalon Touring fully equipped. Brand New this vehicle sold for $42,350...the price they sold it to me was $45,925! This is Bad Business! Plus, sold me $2,900 Extended Warranty I didn't know I was buying and added it on to my Contract. So, my Finance amount came to $47,997 on a seven year loan total $70,826! The Blue Book value on this car is $25,400! The Dealership said, I could come back in Six months and Refinance...I told them I wanted to be around $400 a month. The high pressure of 4-6 employees had me stress out and confused. What they had promised was **...just to get a Sale. I'm getting the run around even from upper Management! I'm paying a $1,050 a month on a vehicle that was over priced! There has been a lot of Shady Dealing going on with this Dealership! I am looking at Legal Actions again this Dealership Toyota of Hopkinsville! Buyers Beware.

The car has electrical issues. The paint has chipping issues. Check engine light will not come on even with a misfire. Here is an undeniable reference. This car was I paid in full 20k including interest. There is no word from the dealer to take care of this. They knew what was going on so we went for another opinion: Here is a Link: **************************************************

This afternoon I received the attached mailer from your dealership. I am a resident of Pleasant View, TN and I live about 45 minutes from you. My 8 y/o son opened the mail and was excited to learn that we won $1000. My wife explained to him it was probably a trick, but after he insisted, we called your dealership and spoke to Bill B*****. He spoke to my son and told him that he was indeed a winner and just needed to come in and claim his prize. When I got home from work, my son handed me the flier. I called your dealership and spoke with Bill, who told me and I quote, “the prizes are already purchased and we are dying to give them away.” He asked me if I needed a new car and I told him I might be interested if we could lower my current car payment. I gave him very specific details and numbers and he said, “oh man, you’ll be walking out of here with at least $1500.” So I took the plunge and drove 45 minutes to Hopkinsville. When I arrived, Bill took my keys and took my truck over to be appraised. As soon as he did, it was very clear to me that this was indeed a scam. When I asked him for my prize money, Bill pointed to the prize box told me there might still be $100 in there. I told him that’s not what I understood. Bill asked me I read the fine print. I did. I explained how incredibly misleading the whole thing was and Bill told me this was all a ploy to get me to come in and that he would make it up to me with a great deal on a car. Bill then continued to string me along promising me he could get me a great deal. I felt humiliated and lied to and I just wanted to leave, but I came all this way and he had the keys to my car. I felt intimidated and uncomfortable the entire time. I would like to bring your attention to the Kentucky Consumer Protection Act specifically section 367.170 “any unfair, false, misleading, or deceptive acts or practices in the conduct of trade or commerce are declared unlawful and forbidden.”

Terrible car dealership. Josh M*** salesman lied to us. The GM was arrogant. Please stay far away from this dealership. We had to learn the hard way that Josh fed us with a pack of Lies. The dealership told us that even if the loan was in my moms name that she could insure her granddaughter and then put the car in my name….all was a lie after we called the insurance agent and county clerk and they all said No you can’t do that. I ended up calling Toyota Enrichment center to file multiple complaints about this dealership. Finally the GM ended the contract. 3 weeks of living in a nightmare. Stay away from this dealship.