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Find a Location

Shelbyville Auto Sales, LLC has 1 locations, listed below.

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    Business ProfileforShelbyville Auto Sales, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2012

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers the sale of pre-owned automobiles.

    Business Details

    Location of This Business
    2005 N Main St, Shelbyville, TN 37160-2021
    BBB File Opened:
    10/16/2012
    Years in Business:
    13
    Business Started:
    7/1/2010
    Business Incorporated:
    6/23/2010
    Accredited Since:
    12/12/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Fax Numbers

    • (931) 735-6420
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased what was supposed to be a low mileage *** 3500 in great shape from Shelbyville Auto Sales on March X XXXX. I live in Texas, so I was going on the dealerships word for the condition of the vehicle as I was purchasing it sight unseen. When the vehicle arrived, I immediately noticed that it had issues as the entire dash was lit up with warning lights, service lights, found the bed was not original to the truck. the truck is grey and the bed was red before and just painted over poorly. They did not send the head rests to the seats in the truck (this was a first as I have never received a vehicle without headrests). Upon further inspection I found part of the exhaust had been cut off the truck and one of the frame supports for the truck had also been cut out. The truck in the pictures online showed to have the factory installed fifth wheel by the slots in the bed, but given the bed was not original to the truck, this was untrue. I then found the clutch in the truck slips, so now I have to pay to have that repaired as well. To top it off, I paid Shelbyville Autos 3756.09 for Sales Tax in the State of Texas so they could handle the registration for me as all dealerships do. I spoke to the Sales Manager **** who stated he would take care of this for me and they had a miscommunication on their end and my paperwork had not been sent to include the paper tag needed for me to drive the truck. Shelbyville Auto Sales did not take care of the registration on the vehicle as they said they would, instead they sent me the paperwork causing me to miss more time from work dealing with this vehicle. To top it off i was charged 3756.09 for sales tax, they sent a check for 3419.19 for me to pay the sales tax, so they already stole 336.90, not to mention how much was overpaid for a truck that was in no way what it was represented to be.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian P

    1 star

    07/29/2021

    Well after almost a year, and 9 phone calls, they still won't do what they said they would do, reimburse me for something they did to my truck I bought from them. I talked to the sales person about the truck and was told it was ready to go, and I paid every dollar they wanted for it, flew in to pick it up that night. Paid my money, and drove to me hotel. Windshield wipers were not working, nor the air conditioning. Driving home the next morning to Illinois I noticed it was miss firing and the cruise control was working part of the time. I also noticed the brakes were grinding...When I got home I took it to a certified dealer for evaluation. I was told the the brakes were totally gone, and was mis firing on 1 cylinder. After talking with Shelbyville Auto Sales they admitted they had power washed the engine. My bill for the diagnostics and repair was $426.00 and they agreed to pay for that. But double talk and lies 9 months later, still no money. If I lived across town or closer I would have demanded my money back for the truck. I was treated bad and lied to, I would say NEVER buy from them!!!!! They dont deserve a 1 star rating.

    Local BBB

    BBB of Middle Tennessee

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