2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Karen A
3 stars02/15/2024
So I had an issue with my sewage, I called a name brand, nation wide company who doesn’t listen to me at all! 3310.00 because the tech got his camera stuck and lied and said it was a pipe busted. When they left and I flushed the men’s toilet, it erupted like Mt . St. Helen. I figured 3310.00 I should be able to flush a toilet! So they send another young man back out who was amazing! ****** was kind, courteous, and had a great disposition. He was also knowledgeable and listened to me and had the original issue solved in 30 minutes! Then the owner just tells ME it was some kind of straps. Wait, your tech said a busted pipe. So which is it. I feel like they just took advantage of me fully! It would have cost $300 to fix my issue, but they were too busy coming up with ways to add money and upsell!Review from Dylan K.
1 star04/28/2023
Had them come and replace our garbage disposal and had to twist their arm for an itemized receipt. They upcharged the disposal by $300. Which is insane. On top if that the left a screw out that holds it to the sink and then didn't remove the drain plug for our dishwasher so our dishwasher started to back up. When we called and asked for them to come out snd do it right they gave a lot of attitude and got mouthy saying they need to pay their bills and all that. Really unprofessional and poor work. Find someone else if you can. UPDATE: Since posting this review they called and said they refuse to fix what they did now because we left a bad review. Had they made the effort to make it right and rectify the situation I would have adjusted the review. Definitely don't go through them. Absolutely the worst kind of business. Second update. I fixed it myself because they refused to come out due to me posting this review. Was working on the principle of the fact that they messed up the installation and should be responsible for fixing it.
Roto Rooter Plumbing & Drain Services Response
04/29/2023
The customer has took my words and twisted them around, We wanted to go look at the problem but they wouldn’t let us we had a appointment but that went south, the husband went over they and fixed what he said was wrong that’s not how it works 1 call would have got us out there, They decided that cussing was a better way, We stand by our work I hate things isn’t working out for you, and he said we marked up the material $300 is not true we gave them a price to do the job and they signed to do the work before we started, it was after the job was done they had problems with the price But dragging us thru the mud isn’t right, there are things going on there that I will not discuss, or drag them thru the mud. TY ****Customer Response
04/29/2023
Yeah that's not what happened at all. They yelled at my wife after she asked why they upcharged her so much for the garbage disposal that is $150 dollars. The manager began to berate her about how he needs to pay bills and what not. I posted all that in the review and about 20 minutes after the review was posted. He called back and said they wouldn't come and fix the issue that they caused from the get got. Instead of focusing on the problem and taking care of it he decided to berate my wife on the phone and cuss at her after the review was posted. There isn't any dragging through the mud. There is simply poor service and even poorer customer service.
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