29 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andrew M
5 stars09/22/2023
The crew came in and had it done before I knew it really started. They did exactly what I was told they would do by the supervisor. I wish I had made the decision year ago to have the triple safe system put in!
American Waterworks Response
09/25/2023
Thank you, ******! We're so glad that you enjoyed working with our team!Review from angelica r
5 stars09/15/2023
This company is great! I love their customer service! Well done!American Waterworks Response
09/19/2023
Thank you, ********! We're so glad you enjoyed working with our team!Review from Ellen M
5 stars09/14/2023
AWW repaired my wet basement and I am very happy with the work, cost and warranty. The team they sent were the hardest working men I’ve ever seen!American Waterworks Response
09/15/2023
Thank you, *****! We're so glad you enjoyed working with our team.Review from Steve C
1 star07/11/2023
I got 3 bids for a radon mitigation system. 2 were each just above $2000 and Am Waterworks was $20,000 with no real difference in the proposed work. Plus the Waterworks person they sent from Rochester all the way to us in St Paul said he had to consult with colleagues about how to design the system. I chose a local radon specialist.American Waterworks Response
07/18/2023
Hi *****, thank you for your feedback. After reviewing the proposal, we stand by our Salesman and his suggestions for your potential project. We're sorry the price was not what you were expecting.Review from Shannon M
5 stars07/09/2023
Very happy with the end result and my driveway is level and cracks are all filled in. They arrived a 1/2 hour earlier than planned and called me ahead of time. Very nice, efficient job and pleasant people to work with from the initial estimate to the completed product.American Waterworks Response
07/11/2023
Thank you, *******! We're so glad you're happy with the work completed. Thank you for choosing our company!Review from M. H.
5 stars05/17/2023
My Sump pump stopped after hours and I emailed ******************* as well as leaving a phone message at the office. **** called me back (again it was after hours on his own time) and helped me figure out how to get it going again. Five stars is way too few for **************. His assistance after hours is way above and beyond what I expected. Would recommend this company at any time. I will also say that they pleased me when they put the pump in. They cleaned up and I must say the area was cleaner than when they started. The work was done with care and the workers appeared to take pride in their job.Thank you to a great company.American Waterworks Response
05/19/2023
Thank you so much for the kind words, ****! We're so glad you've enjoyed your experience working with ****.Customer Response
05/19/2023
This is my reviewReview from Church M
2 stars09/25/2022
We had them come to level some concrete for our church entryway. The work got done, however, as the contact person was out with covid the day they completed the job and the check was to be sent, the work was done without a lot of attention to detail and a chip was put into one of the pavers where they were working. We paid a small additional charge for them to "seal" around a small cracked portion of a paver that was levelled, this only served to highlight that spot and looked worse than it had before. They came and took that off and cleaned up some of the foam that was still visible, but overall we were not particularly pleased with the end results. The levelling is fine where we needed it most but this job was not done carefully in my opinion. We will not recommend or call on American Waterworks in the future.American Waterworks Response
10/05/2022
Hello. We apologize that you are not pleased with the work that was done. After our Field Supervisor went back to fix the issue, we were under the impression you were okay with the results. However, we value your feedback and will share this experience with our team so we can learn from it going forward.Review from Lauren Z
3 stars09/23/2022
Had a radon abatement done and physical work was good. **************** is not what it should be. Was never notified that my radon test kit was not accepted due to missing information until I called in September. Work was done in June. Never received a reply from their service person after emails and phone calls were made. Tend to be on the pricy side.American Waterworks Response
09/28/2022
Hi ******, I'm sorry for any miscommunication. In regards to the radon kit, that has to be sent in to a third-party lab and they only contact us with the results, so we were not aware. I did also check our call logs and it looks like our team has consistently been in contact with you, however, if we missed you at any point, please contact our office at ************.Review from Carol S
5 stars09/04/2022
Jeremiah from American Waterworks performed very competent professional service. He communicated with us about all aspects of the project.American Waterworks Response
09/07/2022
Thank you, *****! We're so pleased to hear that. Thank you for choosing us and for recommending us!Review from Kay G
5 stars07/15/2022
They did a great job and went above and beyond. I even recommended them to a relative.American Waterworks Response
07/20/2022
Thank you, ***! We're so pleased to hear that. Thank you for choosing us and for recommending us!
Customer Review Rating
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