Customer ReviewsforPLC Recovery, LLC

My car was towed Friday night. When I woke up Saturday to see it was gone I contacted this towing company and they let me know that; they do have my car. Got there and was able to get my car. Saturday night is when I started noticing that my car was making noises coming from my brakes and rotors . My car has never made this noise. When I called I spoke with an older lady and she was very rude!! Unwilling to help. She basically was accusing me of the reason for the noise. I asked to get corporate number and she said there is no corporate. I asked to speak with manager and she said she was the manager. She basically said there was nothing she could do. I asked for her name and she wouldn’t give it to me. If I could give 0 stars I would. They are literally messing up peoples cars and telling them to go through their insurance! Why would I do that. So my rates can go up and still have to pay a deductible! Very unprofessional and very rude old lady!! I highly recommend you not to do business with this company.

this company is beyond unprofessional, and staff is beyond rude and disrespectful. If I could give this place zero stars, I would do it proudly! not to mention, was hung up on by the old rude man who wouldn’t give his name. I’d rather push my car back to its destination than ever work with this company for a tow! both their pricing and practices are sketchy to say the least.

We do not determine who gets towed- there is a Parking lot monitor and when cars are in violation they call us to impound vehicle. Then get called into ************ Fees are a flat regulated fee- same for every Private Property Impound.  You spoke to our supervisor and he tried to assist you, however you disconnected the call. The gentleman that was with you was very professional and we are sorry that you had a bad experience and we understand your frustration but we are just the towing provider and provide the service. Even if we knew you -we do not have authority to allow you to park in a lot that you are unauthorized to be in. 

you towed my legally, insured, and licensed parked car at a condo I own. Someone from my association requested the two as you seem to repeat in all your responses. and my only recourse is to pay you,

We provide the service, however we do not determine what vehicles are in violation of property rules. If you send over your info on vehicle I can help you understand why they had your vehicle towed. It is cash only on impound as the payment needs to clear prior to removing vehicle. That is very common for that type of tow, people are mad they got towed and would cancel payment.

I had my windshield replaced at work and the auto repair man took the old glass with him that had the parking sticker permit on it I forgot bc I was at work well I looked out the window it scared me I thought my car was stolen I called towing people the lady was rude nasty and said it’s my fault I tried to talk to liberty plaza and they couldn’t help me the owner didn’t seem too care or help me get some of the money reimbursed PLC will tow your car they should of looked at my license plate and found out that I was registered with liberty plaza i think I should of got a warning bc I forgot I’m disabled I forget sometimes we’ll I tried again talking to PLC the lady was rude and didn’t care liberty plaza owner doesn’t care PLC damaged my car twice when I first moved to liberty plaza I had a different car they towed my car and broke my windshield and tried to deny but they did pay for it recently I got a new car they damaged it too and they said they take pictures the manager is denying the damage they made to my car my insurance is investigating it now but it just they have some irresponsible careless young man that snatches your car on the tow truck or flat bed and damaged a lot of people car and is not right I don’t think that PLC is a nice reliable towing company I would like help with some of my money back

As the customer stated she had no permit and was parked in a permit lot. We provided the service requested by the complex. We do not own that property and are not authorized to allow people to park there without the valid permit. Cars HAVE to have a permit there, nothing to do with the plates as apartment complex has their own system. We just provide the service. Customer was advised to contact her insurance company if she feels there was damage to her car. Vehicles are made to be towed and we have pictures and video of tow and it will show that no damage was done to her vehicle by us. It does not damage a vehicle to be towed. We are a very reputable and reliable company and just because we do not tell you what you want to hear - it doesn't make us rude. The info was simple, there was no permit on the car, the vehicle was impounded at the properties request and there was a fee associated with that service. Permit only lots in St **** do not issue warnings, it is no permit- no parking. It is the vehicle owners responsibility to post the permit visibly prior to parking in that lot or park in a different spot.