Business ProfileforPerformance Pool & Spa

I purchased a Sundance spa and smart top on 10/9/20. It was delivered and set up 11/20. The smart top has never sealed the spa properly. Forming ice *******, and freezing top to spa making spa un usable. Causing water loss, extra chemical usage , extra maintenance and high energy use. Performance pool and spa ******** **. was notified with problems of top not sealing. They came out tightened the latches two times. The latches were so tight that sometimes i could not latch or unlatch them. Notified PPS many times of problems. Problems were never fixed. I got a hold of the smart top manufacture , told them what my issues were and sent them pictures. Discovered from them that top was not installed properly and lift was missing parts. Also corner foam inserts were missing for my cameo sundance spa. All of this happened because PPS sold me a display smart cover .I discovered this from the manufacture with the serial number on the smart top. This information about the cover being a display model was hidden from me at time of purchase from PPS employee ***********************. Hidden from me on more then one occasion. *********************** from PPS and ************************* from Leisure Concept/ Smart Top tried several times to seal the top. By adding foam everywhere. But nothing worked. The latches were tightened so tight I believe it caused the one side of the smart top to form a dip . After the dip formed they replaced the smart top. I believe it was warrantied by Leisure concepts. PPS installed the new smart top. Same problems existed with the smart top not sealing the spa. PPS came out several times to add foam to areas that were not sealing.. Always not fixing the problems and causing other areas to get worse. And every time PPS came out to fix the smart top they claimed that it was fixed. PPS came out a final time in 2022 or 2023 and claimed it was fixed. Then on 03/19/23 the back side of the cover was frozen shut. With milder temps then ever before.