Business ProfileforReviva, Inc.

Terrible experience.Had a crib death engine which happens, you install enough engines and you’re going to have some issues. In my experience comebacks and warranty problems are inevitable but it’s also how you handle it that can solidify customers. Upon dealing with their warranty we were advised they would cover labor not parts. (fair enough). We were instructed to remove turbo, exhaust manifold, then injectors and then injection pump. All of which they initially refused to cover under warranty on an engine with ZERO miles and ZERO hours. Engine was installed and fired up smoking out the shop completely right away. IMMEDIATELY contacted the distributor as well as Reviva to inform them of an issue. Was instructed we would have to wait until the warranty paperwork filled out by me made it back to Reviva via mail. Upon starting the warranty process we were instructed to first remove the turbo and exhaust manifold to check which cylinders were causing the issue. They sent injectors and had us swap them out. Issue remained. We pulled injection pump off and shipped it to them so they could go through it. Showed back up a few weeks later was installed and the bus could finally be driven safely. After formally submitting my claim to be re-reimbursed for the labor time put into their engine. Weeks and multiple phone call had passed to be finally told that they believe the injection pump had been "messed" with. Countless emails and phone calls to follow to their local rep, most of which were unanswered. After WEEKS had gone by and they agreed to cover partial labor coverage REGARDLESS of all parts installed were directly from them by their diagnosis. I would not recommend dealing with the company. PERIOD. ALL ROADS which is a major dealership network all across the east coast has black balled them over similar problems of them standing behind their product. If they were will willing the bite the hand that feeds them directly, what do you believe they will do you?