Business ProfileforHalverson and Blaiser Group, Ltd

I live at Bellows Court, Apartments and West St. Paul. I have rented for the current owner for almost 30 years. Who has now employed HBG to manage his buildings. I have never been late on my rent, I recently became disabled. as I am an older woman, and had to retire at the age of 62 no fault of my own. Which has made me eligible to get help with rent assistance, To pay our rent to HBG. They have a portal which I was able to use before I was told by Management that anybody who pays partial rent, has to mail them a check Which I did, I do online banking , I have all my records and receipts. A check was sent out by my bank ideal Credit Union. on November 24, which was dated on the check. HBG wants their money by the third of the month or you will get a late fee payment. This check was sent out on 24 November, and taken out of my account on December 1, which I’ve never had a problem with online banking before, I was told by HBG that they did not receive it until 4 December, which I was billed a $43 late payment, I did talk to one of the manager Her name was Danielle. And I explained the situation to her also stating to her it could’ve been on your side and sitting on somebody’s desk, and they may not have scanned this check until the fourth. She replied, no. that I would still have to pay this payment. Which I feel is very unfair. And terrible customer service. I have always been a good tenant and paid my rent on time. It was clearly an accident.. There is a lot of tenants here that have lived here many years, and are as unhappy as I am. For being treated so poorly. And there are many of us who just don’t have the money and physical ability to just get up and move Which I believe they are aware of, so they use it to their advantage future tendant beware. There is no loyalty with this company or customer service to make the tenants feel welcome. The rent reflects on everybody differently, when it’s time to pay your rent increase, Nothing fair about this company ..

Hello *******, we're sorry to hear about your frustration in this matter. We do require rent payments by the 1st of the month and we did not receive the check until the 4th. Even if the check is dated on the 1st or before, we still require it to be mailed on time. We cannot control when your bank may have mailed the check. Unfortunately we have to treat everyone the same and charge a late fee if the rent payment is not received on time. To avoid this in the future, I would recommend setting up auto payment thru the resident portal which will guarantee the rent is paid on the day that you specify. Thanks and please reach out to us if you need help setting this up.  Best regards, ************************ #************