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Find a Location

Flooring Expo by Carpet King has 1 locations, listed below.

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    Business ProfileforFlooring Expo by Carpet King

    New Carpets
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1986

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Carpet King, Inc., this company offers sales and installation of all types of flooring products, focusing on residential replacement and installation.

    Business Details

    Location of This Business
    8802 W 35W Service Dr NE, Blaine, MN 55449-6740
    BBB File Opened:
    1/1/1986
    Years in Business:
    78
    Business Started:
    8/1/1946
    Business Started Locally:
    8/1/1946
    Business Incorporated:
    8/15/1946
    Accredited Since:
    1/1/1986
    Type of Entity:
    Corporation
    Alternate Business Name
    • Carpet King, Inc. - Mpls
    • Flooring Expo
    Related Businesses
    • Trade Direct
    Business Management
    • Giuliano Pascu, Customer Service Manager
    • Steve Brannen, COO
    • Wendy Gabler, Controller
    • Nick Bock, CEO/Co-Founder
    • Steve Brannen, COO
    Contact Information

    Principal

    • Wendy Gabler, Controller

    Customer Contact

    • Giuliano Pascu, Customer Service Manager
    • Wendy Gabler, Controller
    Additional Contact Information

    Fax Numbers

    • (612) 588-2401
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    5 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    scott s

    1 star

    09/22/2022

    I should have read others reviews before selecting this Company. I want to share our familys current and rather unsatisfactory experience with Flooring Expo by Carpet King. We entered into a contract with this business to have three small bedrooms carpeted (2 of which have old wood flooring that was to be removed). We were very specific in the contract (Remove wood flooring).We scheduled install and had all three rooms emptied and ready. The installers arrived at 8:30am and looked at the three rooms and, despite a language barrier between us, they told me that they would carpet over the wood floors. I let him know that we purchased services ( totaling $1,300!) to have the old wood flooring removed. He said they dont have experience removing wood floors and that we would need to have someone else do it. I told him to just carpet the one bedroom and we would have to contact Carpet King to see why they didnt have someone qualified to remove the wood flooring. I called Carpet King, they said they didnt know why their installers did not proceed to remove the wood floors. Their install **** contacted their installers who told them we didnt remove the wood floors because they were nailed down (imagine that!). Needless to say, this is turning into an inconvenience. All the bedroom furniture will have to be put back (so we can sleep in our bedrooms) and a second install day scheduled at a later date (and remove all the furniture again).Its all manageable, but wanted to share in case others needing carpentry want to just avoid the inconvenience we have experienced. ********* being 20/20, next time we seek a good home improvement business, we will be sure to read reviews and recommendations by others. Caveat Emptor Best wishes to you fir your home improvements.

    Flooring Expo by Carpet King Response

    09/27/2022

    The client is correct: the carpet installer could not handle the take-up of the wood floor, since it was nailed down wood. We should have done a better job scheduling that part of the job. We dispatched a wood installer the very next day, who removed the existing wood floor per the contract terms. Customer complaints are the schoolbooks from which we learn, and we learned that we should do a better job scheduling the right technician for the right task.We apologize for our clients inconvenience!

    Local BBB

    BBB of Minnesota and North Dakota

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