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Find a Location

White Bear Mitsubishi has 1 locations, listed below.

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    Business ProfileforWhite Bear Mitsubishi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.45/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/16/1991

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by White Bear Mitsubishi/Suzuki, this company offers the sale of new and used vehicles, service, maintenance, repairs, vehicle detailing, and automotive accessories.

    Products & Services

    New Mitsubishi vehicles, Used vehicles - all makes and models, Automotive parts and accessories

    Business Details

    Location of This Business
    3400 Highway 61 N, White Bear Lake, MN 55110-5236
    BBB File Opened:
    8/14/1991
    Years in Business:
    33
    Business Started:
    9/1/1991
    Business Started Locally:
    9/1/1991
    Business Incorporated:
    9/1/1991
    Accredited Since:
    8/16/1991
    Type of Entity:
    Corporation
    Business Management
    • David Roen, President/Owner
    • Valerie Kennedy, Controller
    • Lenny Checheris, General Manager
    Contact Information

    Principal

    • David Roen, President/Owner
    • Valerie Kennedy, Controller

    Customer Contact

    • Lenny Checheris, General Manager
    Additional Contact Information

    Fax Numbers

    • (651) 483-8649
      Primary Fax
    • (651) 483-4397
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin D

    1 star

    08/14/2024

    Very unorganized. Went in with an appointment with the assumption the car was ready to look at. Sat and waited for 20 minutes while they found a "sales person" to help me. Then waited another 20 minutes to get the car pulled up. Had a loan already approved but that was not good enough for them. All of a sudden I'm getting emails with a credit inquiry notice. They were in the back " finding a better rate," after we told them that was not necessary. They did not ask for authorization to do so. After about 2 and half hours there they came back with a bunch of different scenarios that were nothing remotely close to what I already had. Literally needed to hand them the info, sign some documents and leave with a car. Last car we bought took 25 minutes. Totally ridiculous and felt like amateur hour. Even watching other customers with same look of frustration from the high pressure sales tactics they implemented. Really sad to see this type of business still exists. Then to listen to 4 sales reps sitting in the bullpen next to me talking politics. That was fun and had no place in a place of business. So after the 6thor 7th them someone came to the speak with me I just said. I had enough and I'm leaving. The sales person tried but was too comfortable with people. Made it awkward and was really unprofessional. Maybe should have been performing oil changes instead. I hope that businesses that are all online and deliver cars takes over this end of the market. No one should have to deal with that kind of unprofessionalism and lack of respect for their customers. You could sense the urgency for them to make the sale. I work in sales and if you have that kind of pressure to sell something you will alienate the customer while coming off desperate. Do not go there for any reason!! I will never go there again. I might not go t o White Bear Lake ever again.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

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