Business ProfileforWalser Hyundai

I went to look at a used 2024 Palisade; I was ready to purchase a vehicle as long as I could get a decent trade-in value for my current vehicle. The day I went to purchase the Palisade, we were told it only had one key fob. I understand Walser has a policy that you only get the fobs that were turned in with the vehicle. We were quoted $150 for the replacement fob. We wanted to pay the $150 right then but were told to wait until Monday. We asked several times about purchasing the key fob that day while we were in the process of purchasing the vehicle, and we kept being told to wait until Monday, but the $150 price was mentioned a few times. I ended up reaching out on Tuesday because I hadn't heard anything about purchasing the new fob. I was then quoted $750. That is a huge price difference. The comment about Walser no longer providing two key fobs was because it cost them too much money to replace all fobs that don't get turned in with a vehicle. They nickel and dimed me on every little imperfection with my trade-in; I don't understand how a dealer doesn't deduct the value of a key fob when someone trades in a vehicle and then uses that deduction to cover the cost of the new fob. Instead, they put the cost of replacing the fob on the new buyer. Also, the vehicle was missing floor mats, which wasn't mentioned. Overall, my experience has been terrible. I have purchased a few cars over the years, and at this point, this one has been the worst. I wasn't happy purchasing a second key fob, but I was willing to pay $150. I now own the vehicle and am told it will cost $750. For the dealer to not have a realistic idea of how much a new fob should cost seems odd. I'm starting to think they knew how much it would cost; they just didn't want to be honest because they thought it might hold up the sale. So much for being transparent (which was mentioned numerous times throughout the sale). Elisabeth

Dear *********, Thank you for sharing your feedback regarding your recent experience at our retail location. We regret to hear that it did not meet your expectations. Our aim is always to provide clear communication and transparency throughout the purchasing process. We understand how important it is for you to feel confident and satisfied with your purchase. We're glad we were able to connect with you directly and provide that second key fob. We understand the importance of this matter and are committed to making things right. We are glad to hear that you are now satisfied with the resolution. We value your business and appreciate your patience as we found this solution. Thank you.