Customer ReviewsforLuther Hopkins Honda

I purchased a used Buick from Luther Hopkins Honda at the end of January. I brought it in a month later for a heating issue. When I was leaving, I asked the service person if he could look at my liftgate as the key was not opening it. He said I needed a new key and to drive up front. Once there, a salesman came out and asked what he could help me with. I told him service sent me up to get a new key to fix my liftgate as it wasn't opening. I gave him the key. He said it probably needs a new battery. I told him I just put a new battery in it. When he came back he told me he put a new battery in it. I explained I just put a new battery in and that service told me I needed a new key to fix my problem. I became upset at which point he walked away and said he would get somebody else to help me. Another man (Mr. Shimanski) came out handed me my key and said he put a new battery in it and he tried it and it works. I said service sent me up here to get a new key which would fix my liftgate. Both my sister and I told him many times let's go talk to the service person. Then I said, show me it works. He tried the liftgate a couple times and it never worked. He then got into the car and started using the programming screen. He told me "You do know this is a Honda dealership we don't work a lot with Buicks"+1. Again he tried the liftgate again it did not work. He told me Honda doesn't stock Buick keys. The key company will call me and make an appt. I was dismissed over and over again and totally disrespected everything I had to say repeatedly . They totally dismissed service's findings to fix my liftgate problem. When I bought my extended warranty one thing I liked was when the guy said no matter how small the problem was they'll be no problem getting it taken care of. I never thought I'd be driving home in tears and so angry over a key that was under warranty and actually having service saying I need this new key to fix my liftgate.

I brought my 2018 Honda Accord in to have a rough idle engine diagnosis. They ran ******** and found that one of the fuel injector is bad and needs to be replaced. They informed me that it is standard to replace all 4 injectors, not just the one. I agree. They ran the warranty report and found my car has just expired the 3 yrs / ***** miles basic warranty. And furthermore, fuel injectors are not part of the power train warranty. ******* worked with me to file a "goodwill program" paper asking Honda to pay for part of the repair bill. The cost for parts and labor amounts to ~$1700. ******* asked me how much would I be willing to pay for the repair and he will inform Honda. I told him I can pay $300. He got back to me the next day and says Honda is will to cover 3/4 of the repair cost and I only need to come up with $380. Needless to say I was very pleased with this. Thank you Hopkins Honda for taking care of your customers!

They use misleading tactics when you value your trade. They give you a run around on why the value that their website directs you to is not the actual value of your trade. They also lied to me about the price of a similar vehicle to my trade at another dealership. The new vehicle we purchased is fantastic, but the dealership and their trade in process was less than stellar and the word misleading describes it well.