BBB Accredited Business Profile

Voice Solutions, Inc.

Voice Solutions, Inc.

(763) 595-8000

Voice Solutions, Inc.

13 years in business
10300 10th Ave N STE 200
Plymouth, MN 55441-4927
Fax Numbers
  • (763) 595-8999
Additional Phone Numbers
  • (612) 293-4840
Additional Email Addresses
  • crader@voicesolutionsinc.com
BBB File Opened: 08/30/2010
Business Started: 12/22/2003
Business Started Locally: 12/22/2003
Business Incorporated: 12/22/2003 in MN
Type of Entity
Corporation
Business Management
  • Cassandra Rader, Marketing Director
  • Dick Brown, Owner
  • Sandra Brown, Owner
Business Category
  • Music & Messaging Services
  • Signs - Digital
  • Sound Systems & Equipment
  • Business Services - General
  • Internet-Based Telephone Service
  • Voice Mail Services
  • Digital Media

Products & Services
According to the information provided by Voice Solutions, this company offers business media integration services.
Refund & Exchange Policy: 
Equipment Warranty:
The manufacturer's warranty will be applied to any equipment purchased from Voice Solutions. Equipment found to be defective within the warranty time frame will be replaced at no cost to the client. Voice Solutions will pay standard ground shipping for the replacement equipment; any expedited shipping fees will be the responsibility of the client.
Defective equipment is defined as, hardware failure; it does not include equipment damaged by the client network, dropped equipment, liquid or dust/dirt damage, or natural disasters.
Warranty does not extend to any parts and labor which have been subject to misuse, neglect, accident, incorrect wiring (not our own), improper installation (not our own), and movement of product from initial position.

Equipment Return Policy:
Client is required to return all equipment replaced with new equipment within 30 days of installation completion or the client will be charged for the replacement equipment. Voice Solutions will provide a prepaid return label for the client to send the equipment back.
Upon cancellation all equipment owned by Voice Solutions must be returned within 30 days of cancellation of service or the client will be charged. Voice Solutions will provide a prepaid return label for the client to send the equipment back.
Equipment pre-approved by Voice Solutions to be returned for a credit must be sent back, in working order, within 60 days of agreement.

Installation Warranty:
Installation and all work performed by a Voice Solutions hired technician will be warranted until termination of service with Voice Solutions. Upon notification of a technical issue, Voice Solutions will work with the client to troubleshoot and solve the issue. If the issue cannot be resolved a technician (hired by Voice Solutions) will be sent at no cost to the client during normal business hours. Client's that need a technician before or after regular business hours or on weekends will have to pay the additional fees incurred.
Voice Solutions is not responsible for installations completed by a non-Voice Solutions hired technician.

Warranties are null and void if client's account is not in good standing with Voice Solutions. Payment must be made prior to any replacement equipment or technicians being sent out. Voice Solutions will notify client of any past due balance.

A+

Overview

Voice Solutions provides services and products geared towards creating a branded, engaging experience for businesses and their clients through music, messaging, visual digital signage, sound systems and sound masking.

On 5/4/2016, the company informed BBB they have been a victim of business identity theft, wherein callers receive annoying calls from what appears to be the phone number for Voice Solutions. However, Voice Solutions is not affiliated with these calls.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

Voice Solutions is open Monday through Friday from 8am until 5pm. Emergency assitance is available weekdays until 8pm, and Saturday and Sunday from 8am to 5pm.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Voice Solutions, Inc.

Voice Solutions, Inc.

BBB ACCREDITED SINCE 01/13/2014

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