Business ProfileforVector Windows, Inc.

I had a home built in 2019 and they put vector windows in they were a problem from the start.i did not have grass yet and sand was blowing through the window. Then the condensation started frozen on the inside and outside of windows. So I called had vector come out and told me it’s the humidity in the house give it a few years see if it gets better. 2 years later having the same condensation freezing on inside and outside. That’s there ploy saying it’s a humidity problem. So I called them they came out said they same thing I told them no it’s not the humidity it’s the junky windows.Also when windy could see blinds moving. I spoke to the manager named Mike doesn’t call me back or try to work with me. The bottom line vector windows are crap ?? And the company doesn’t stand by there product. They lie to cover up the junk there selling

Our service techs first inspected the windows on 3/3/21 and found no window manufacturing defects but did identify window installation issues that can affect their performance that were not completed by Vector Windows. The technicians found that the receivers and jambs were installed improperly and pulled away from the windows. On 12/14/23 Vector also sent out a service technician to inspect a window for condensation and found that the window was made and operating to spec. On this visit, it was measured that there was a 48% humidity level near the window and an outdoor temperature of 31 degrees. This humidity level is above the FGIAs 40% indoor relative humidity threshold to avoid window condensation regardless of the window type. (**************************************************************) We do have record of phone calls from January and last week. There was an effort to return these calls and a voicemail was left last week. We do provide information on how to reduce condensation contributing factors indoors. (***********************************************************************************************) Unless a new issue with the manufacturerd performance of the windows has presented, it was determined that the windows are performing per their rating. However, the installation issues and indoor humidity may be causing undesired effects outside of Vectors control.