Customer ReviewsforLifestyle Homes of Litchfield, Inc.

This was the worst experience I can remember. Lifestyle Homes was helpful in selecting a new manufactured home. Communication was horrible from the start. We were never kept informed of any progress. We continually had to request status updates for the project. The home was completed and ready to be set on April 19th. The home was not delivered to the resort site until June 18th. It had been scheduled for delivery on the 17th and we were never informed that there was a delay. The home was set on an angle to the approved location, and we needed to get a waiver from the county for encroaching on the home next to us. The home was not set and leveled until June 24th which was scheduled for the 22nd. On June 25th Lifestyle Homes realized the keys they had hidden outside were gone and had to replace the locks. The keys stayed outside for contractors until July 16th. I don't know how long it was really needed because when we finally asked about it, Lifestyle Homes said they had a master key, and the outside key was no longer required. By June 30th we had all utilities connected and were waiting for a final inspection before we could move anything in. On July 12th I requested an update on the final inspection and found out it had been completed on the 9th. At this point, we were still waiting for the skirting to be completed. This is 84 days after the home was ready to be delivered, and 33 days after it was delivered. Lifestyle Homes communication and project coordination are severely lacking. As of today, July 27th, we are still waiting for them to complete the initial walk-thru punch list and was informed yesterday that they plan to wait at least one heating/cooling weather cycle and then do a final service visit. I seriously doubt they will do that. They cannot be trusted. This was the worst experience I can remember.

I am disappointed to here this. We have been struggling the last two year due to COVID related delays including labor shortages. There are many situations out of our control including poor park spot conditions, bank and other variables we do our best to work around/with. We honor all our commitments within the policies and signed documentation. We and our manufacturer will continue to do our service as we do with all of our customers.

I am amazed that Lifestyle Homes was able to respond so quickly. That has not been our experience in the ten months we’ve been working with Lifestyle on this home. Their response is the first we are hearing about labor shortages, even with the concerns we have raised over the past months. Poor communication is not a by-product of the pandemic and neither is poor project coordination. I imagine that I would be a very happy customer if I had been updated on our progress before waiting so long and having to ask for a status each time. I have been a construction project manager for over twenty years and know how much stakeholders appreciate communication regarding delays and concerns which also help keep expectations realistic. At closing, I was notified verbally that I should inspect and list deficient items in the home prior to moving in and then do a final list after six months after occupation. I provided a list of six major items via e-mail. I was then notified, “Those are all common items that we will work on for you, but per our service policy, I will need the full list BEFORE you move anything in there, and before the service visit will be scheduled. Our service guys are too busy to go out there for a partial list and go back multiple times. We also need to know if we need to order any parts so we can get them ordered if needed before the service visit. As long as you have everything documented before moving in, it will be covered under warranty service.” After this communication I was provided a form to fill out and list items. The signed Pre-Inspection Form includes this language: "Examine the interior/exterior of the home and note any damages or irregularities on this sheet. NO DAMAGE ADJUSTMENTS will be made on any bathroom fixtures, appliances, exterior doors, screens, trim or vinyl floors if not stated on this sheet before you begin moving into your new home. The manufacturer WILL NOT warranty any of these items after the homeowner has moved into their home due to the fact that damage can occur during the moving process or from weather (exterior items)." Lifestyle Homes did not complete repairs on all items we listed on the form. Lifestyle refused to return to repair any more items. I received this e-mail: "Please refer back to the signed service procedure form, which states compile a list wait at least six months. We come back originally to do some of the items that need attention and to fill a day try to do more on that list. We just are not able to do multiple days right away with all the homes we do in a year. This policy seems to work the best overall. It may require some to wait longer but when we schedule the main service we get it all done." We were never informed that we may have to wait up to a year to get repairs made. I appreciate Lifestyle Homes stating they intend to honor their contract and do their service.