Business ProfileforMaid Brigade

2022 **** Better Business Bureau BBB Maid Brigade Complaint On June 9, 2022, Minnesota Housekeeping Services, LLC doing business as Maid Brigade of **************************, was contracted to perform a deep cleaning of ************************************* home. Maid Brigade set up the payment to be made through ************************************* CADI waiver services, indicating the cleaning company and personnel knew he was a vulnerable adult with severe disabilities. The cleaning was poorly performed (documented with 30+ photos), and a refund of $346.21 is required.Possibly due to being upset about a request to remake his bed correctly, my king-size antique Scandinavian teak bed was severely damaged. The bed needs to be rebuilt as a replacement bed cannot be purchased. The collapse ruined the mattress, voided the warranty, and requires replacement (purchase invoice attached). Bed damages are also witnessed by the personal support worker who makes the bed and pictures.Damages for replacing the mattress and repairing the antique Scandinavian teak bed have been explained, documented, and sent in a letter by certified mail to ** Housekeeping Services, LLC DBA Main Brigade of ************************ on July 27, 2022 (tracking number *******************). Payment of $11,314.33 is required immediately, as the broken bed and mattress continue to create additional pain and health issues and escalated to such a level that it required an emergency room visit on July 26th.