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Find a Location

LivINN Hotels (Maplewood) has 1 locations, listed below.

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    Business ProfileforLivINN Hotels (Maplewood)

    Hotels
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/31/2011

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by LivINN Suites, this company offers guest rooms and suites for overnight or extended stays.

    Business Details

    Location of This Business
    285 Century Ave N, Maplewood, MN 55119-4101
    BBB File Opened:
    3/31/2011
    Years in Business:
    21
    Business Started:
    12/6/2002
    Business Started Locally:
    12/6/2002
    Business Incorporated:
    12/28/1988
    Accredited Since:
    3/31/2011
    Type of Entity:
    Corporation
    Business Management
    • Wayne Rixmann, Owner
    • Kiley Lyke, Vice President of Operations
    • Malissa Brockman, General Manager
    • Derrick Korlin, Front Desk Manager
    Contact Information

    Principal

    • Kiley Lyke, Vice President of Operations

    Customer Contact

    • Kiley Lyke, Vice President of Operations
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On January 2, ****, I rebooked my stay at the livinn hotel located in Maplewood, (my kids and I checked in on 12/30/2023) and at around 2pm housekeeping came to my door and asked me to open it, they then asked me if i was smoking, to which I replied no, the door was wide open and 3 employees stood on the other side, they then said there was a thick cloud of smoke in the air (there wasn't) they came in the room looked around & found no evidence to support their claim. They then told me i had to leave. I stated this was ridiculous and that I had kids there and a smoke alarm would sound if there was a thick cloud of smoke. I then packed up my things within 10 minutes and we went outside to wait for our ride. The hotel had called the police and 2 squads pulled up and entered the hotel without saying anything to me, then talked to front desk before going into the elevator, (which i assume was to look over the room). When the Officers were exiting one yyysimply asked if I was ******, I stated yes and that I was waiting for an Uber, He said "cool" and they all left. That was it. I then contacted Priceline since this was a 3rd party booking and I needed to go through them to be refunded. They contacted the hotel to see if they would refund my $82 reservation since I hadn't completed it or stayed in the hotel for any of it, as it was still before 3pm. The hotel said no because there was cigarette and crack smoke in my room!! I HAVE NEVER IN MY LIFE SMOKED CRACK, and I have no idea what it smells like... Very curious about how the staff person who said this would know?? They refused my refund which is obnoxious because If I was really smoking crack and the smell and/or condition of my room, or my appearance/behavior supported this along with my kids there, Police would have searched me and my *************** taken. I called corporate, they said they are backing the hotels decision. I believe A refund for my reservation $82 and $50 incidental security deposit is Fair. $132.00
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Twilia S

    1 star

    05/03/2023

    I booked a room at the LivINN hotel in Maplewood because m dad has cancer and he was in the hospital near that hotel which made it easy for me to get to him. 8 days I was to be there. Today may 3 I came down to buy some noodles I brought them back down cause they was opened the girl at the front desk Annika told me that I couldn’t get my money back once I buy they are mine I said but they are opened she had a big attitude but gave me another noodle my mom called me said my dad had a seizure fell and hit his head so hard he put a big hole in the wall and she ask me to come back over so I was going n the lobby waiting for my Lyft cause u know they wait a few minutes and will leave u , as a was sitting I was playing a game on my phone Annika waited till guest came in and yelled across the room can you stop recording me I said nothing kept playing my game she ask me what room I was going n I didn’t tell her cause I didn’t trust her she called the police started crying said I was intimidating her I was making her uncomfortable and I was doing nothing but waiting on my Lyft she then went in the back called her supervisor crying to her and they had the police escort me out the supervisor Stephany I ask her will they be refunding my money she said she would give me my money back so I will be calling in the morning but the thing is I am a African American lady and this Annika pulled a Keren move and she should be fired because you don’t treat people the way she treated me and then she had the nerve to say I was being disrespectful cause I called her miss lady and then had the nerve to say you treat people how you want to be treated, truthfully I will not treat her how she treated because she will get hers cause Karma is a bi..h and if I treat her like she treated me Karma will get me to cause Karma ain’t got no love or remorse when it get you

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