Business ProfileforTotal Comfort

Total Comfort employees were disrespectful, rude. They made the tins for the furnace on my newly installed FR floor and ruined as it is a click and lock floor. They denied any wrong doing nd said improper installation. It was installed by a 12 yr journeyman flooring installer. I moved on. On 10/4 the water softener recycled for the first time, the installation had been done incorrectly and the hose to the drain was connected to the return not at the top, so 7 or so hours of water flooded areas of my basement including hallway flooring, FR flooring and all of that water needed to be cleaned, we had to sanitize and put airflow thru walls so no mold would grow. Total comfort did not respond to a call and photos sent to them. I called back and was given the run around. Nobody knows who's in charge and was told to file with my insurance, I will not do that. Or I could take them to court. Non existing customer service, communication, and resolution is not existing. This company took ****** Dollars from us and delivered the worst experience we have EVER had. They left me feeling unsafe after the installation.We feel they should pay for the flooring that was just installed. And not just blow us off. I had to call another company to fix the error mde by Total comfort as I did not trust they would correct the error made. The Total comfort crew complained about the company the entire time they were here, changed their personal vehicle tire on my driveway, told me they were forced to work a two day job into one day. And they were going to quit. Total comfort has internal staffing issues as well as customer service issues. I will never use or recommend this company. The photos of water after the drying process has been started, and billing for the plumbing company were sent to total comfort.