Business ProfileforCredit River Granite

A few months ago I went into Credit River to order counter tops for my kitchen and bathroom. The bathroom style I picked out had pretty glass shards in it that looked like little mirrors. The piece that they showed up with was a solid color. I said that that was not what I ordered. They said I did. I said if I have to, I will buy another counter top. I did not order the one they brought. I went out to the store again and settled for a counter top that didn't have as many glass 'shards' but I said okay. I settled. When that piece showed up there were no shards. Once again not what I wanted. In the kitchen I thought I ordered a speckled top with browns. I got grays. I accepted that because I could live with it even though it was not what I ordered. Two times the salesman said he sent what I ordered. I have a picture of what I ordered at the counter with the salesman's shoe in it. I know he was standing there when I placed my order. I sent a letter to the owner or GM, not sure. He wrote back that the salesman insists that he sent the correct materials. He also said that they were taking measures to make sure it doesn't happen again. Then no further contact. Absolutely nothing about what can we do to make this right. Never once admitting that they may have made a mistake when it was in a photo in living color.