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Find a Location

Royal Star Furniture has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Royal Star Furniture

      245 Concord Exchange N South Saint Paul, MN 55075-1104

      BBB Accredited Business
    • Royal Star Furniture

      494 Villaume Ave South St Paul, MN 55075-2443

      BBB Accredited Business

    Business ProfileforRoyal Star Furniture

    Home Furnishings
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 3/25/2013

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

     

    Products & Services

    Royal Star Furniture carries name brand furniture & home accents. No matter what you are looking for, we probably have it at Royal Star, including Living Room, Dining Room, Office and Bedroom furniture. 6 Month No Interest Financing available also!

    Business Details

    This is a multi-location business.

    Find a Location

    Royal Star Furniture has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Royal Star Furniture

        245 Concord Exchange N South Saint Paul, MN 55075-1104

        BBB Accredited Business
      • Royal Star Furniture

        494 Villaume Ave South St Paul, MN 55075-2443

        BBB Accredited Business
      Location of This Business
      245 Concord Exchange N, South Saint Paul, MN 55075-1104
      BBB File Opened:
      9/30/1992
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      9/30/1992
      Business Incorporated:
      9/30/1992
      Accredited Since:
      3/25/2013
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 8:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 8:00 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      9:00 AM - 7:00 PM
      Su:
      12:00 PM - 5:00 PM
      Business Management
      • Damon Peterson, VP
      • Adrian Peterson, Owner/President
      Contact Information

      Principal

      • Adrian Peterson, Owner/President

      Customer Contact

      • Damon Peterson, VP
      Additional Contact Information

      Fax Numbers

      • (651) 552-9911
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      T. W.

      1 star

      12/24/2022

      Ordered a kitchen table from here. This was actually after we bought our first table from there and it was a complete piece of garbage so they replaced it for the cost difference. New table came in after waiting months and months and literally the first day we had it, it broke. Also the chairs were splintering which was dangerous for my kids. We called and were told immediately that we would just get a full refund and they’d pick up the set. Then we get a call back stating they wouldn’t do that and they’d come look at it and see what they could do. They came to the house and basically said they’d fix it and we couldn’t get our money back. They basically screw their customers by selling garbage and then you’re stuck with their garbage. Don’t ever use this place. They are cons and will sell you total garbage and make you live with it.

      Royal Star Furniture Response

      12/27/2022

      Hi ***,Thanks for taking the time to leave us a review. According to our records you and your wife ordered a rustic dining room set and sectional from ** in May of 2021. Upon receiving the dining room set, there were some issues/defects you had concerns about on the dining room chairs. After sending in a few pictures to us, we ordered new backs for all of your dining room chairs and sent a service tech to your home to install them. Before the tech left your home, he examined the complete dining room set to make sure it was in perfect condition. After the service call, we received another email about additional defects and you wanted to return the dining room set. Our buyer set up an appointment to come out and examine the defects and agreed to take back the dining room set and let you choose another. After you and your wife selected a different rustic dining set that we had on display in our showroom, we placed an order for it and allowed you to use the current table until the new one arrived. There was a delay in getting the new item due to the shipping constraints mid pandemic that was beyond our control. Once the new dining room set arrived, we paid to have a delivery company come to your home assemble the new set and take away the defective one. When they were finished your wife was again not happy with the rustic appearance on the new dining room set even though there were no manufacturing defects. The next day you called to let us know that your child stood on the stretcher of the bench and broke it. Once again, our buyer made an appointment to come to your home and examine the new set. There were no defects on the dining set other than the piece your child broke which we agreed to fix at no charge. Your wife was not happy with our offer and became belligerent with our buyer stating she wanted to select a different dining room set. We in good faith made several attempts to satisfy your issues but were unsuccessful. Our offer still stands to fix the piece that your child broke. Please let us know if you would like to arrange this **********************************

      Customer Response

      12/27/2022

      Yes you guys did replace our first table. Rustic is rustic and that shouldnt mean splintering. The second table was splintering as soon as your delivery guys brought it inside. We had them take pictures to show you guys the issues. We have small ************* get hurt from the splinters so sorry if we want to look after our kids. Yes our daughter stepped on the rail and it broke. Is the furniture that cheap that a 3 year old cant step on a piece of the stool without it breaking? Your buyer is an old grouchy man that shouldnt be in business. He is extremely rude and doesnt belong in a customer service business. In the end we got the bench taken care of by an outside source since you guys werent willing to refund us for the garbage you sell. Again people should stay away from there. Judging by the comments on here, we are clearly not the only people have issues with the garbage you sell.

      Local BBB

      BBB of Minnesota and North Dakota

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