Business ProfileforBobcat Company

We purchased this machine in 2019, a T770 bobcat. It has 980 hrs on the chassis, 500 on the engine due to it being replaced at 360 hours. Since purchasing the machine it has spent multiple months in the service center. It has always been serviced by bobcat at all preventive maintenance intervals. It last was in for fuel pressure and injector issues that were not covered by warranty. We were told the machine was ready, picked it up, fuel was leaking from the injection system and all the bolts were left out of the upper mounting brackets that hold the access door to the frame. 40 to 50 hours later the machine is back in service for the same issue, now it's water in the fuel and they state its not covered by warranty costing over $6,000.00. This engine has 500 hours on it, we don't put water in our fuel for this to be the issue, we have a fuel management plan in place for the machine. We expect this to be covered 100% by warranty. We use multiple water separation systems on our tanks and auxiliary tanks. The machine has spent 52 days in the shop due to lack of technicians on staff this is not our problem. We have lost thousands of dollars and multiple clients due to bobcat not being able to retain technicians and or parts. I've sent 3 seperate emails to Bobcats complaint **** without one response from Bobcats upper management to resolve this issue. It cost us over $1100.00 the last time it had this same issue, that should have been covered by warranty. We were told 3 -4 days on the repair it's now been 53 days of lost clients and revenue, and now a bill of over ******* for an issue that should be 100% covered by the manufacturer of the machine. Again the engine has 500 hours on it, and it's entire fuel system needs to be replaced?? We don't understand how this could happen to a practically brand new engine. 100% of its service has been preformed by bobcat since purchasing the machine. It's spent countless hours in service. We have a 5yr 2000 hr warranty as well.