Customer ReviewsforRTD Services

Have used RTD for several years. Last big snowstorm was Tuesday 02/22/2022. Large Kubota tractor came Tuesday about 9:30 PM and cleaned the driveway but left a 2 Ft strip on right side. (Last snowstorm they left 2+ Ft on the left side). It is now 11:06 PM on Thursday, 02/24/2022. The only phone # That got a response and was told: "were cleaning up those that were missed; we'll be sending out a crew in an hour or so"!!!

If you are going to have deck work done by this company don't do it!!!! We (husband and I) have a cedar deck that we wanted cleaned and stained again We also wanted the back of our home power washed. The power wash of the back of the home was fine. But when it came to our deck...it was horrible. In the quote showed they would cost $389 to power wash the back of the house and approximately $3,700 to do the deck. The quote said they would have to sand the deck floor and stairs because they wouldn't be able to power wash the old stain off, then they would power wash the deck, they then would paint the vertical surfaces of the deck, and stain the floor of the deck and stairs. The deck was built in 2015. We allowed it to sit for one year. We then sanded the deck with a rented wood floor sander and palm sander using 60 and 80 grit paper. We then stained it with Sikkens cedar color stain from Hirshfields (oil based). We did the same thing in 2018. I will attach a photo of how nice it looked. Roof to Deck came in and scratched and gouged the deck with their orbital sanders. Then they stained the deck floor while it was in the condition of being scratched/gouged. Every scratch and gouge was more pronounced because the stain soaked into it. We called and complained. Rick, the manager, called us back and stated he would come look at it. He came over within 24 hours and said the wood was definitely gouged from the sander. He would have someone else come and sand the deck. I stated he needed to have someone who knew what they were doing. It took a few days because of the rain and allowing the deck to dry, but he sent a new crew. They didn't know what they were doing as It looked the same as the first time. We also had complained about the paint job on the deck too. They first crew painted the deck. Rick told us it was done with Resilience Paint by Sherwin Williams. Roof to Deck said they couldn't put new stain on the deck w/o sanding it (because of the old stain)? Guess what, they did nothing when they put the new paint over the old oil-based stain. In some areas the old reddish stain can be seen through the paint. In other areas where the workers hit the painted areas with their feet or tools, the paint just peeled away. Rick never offered any remedy for that. We left a message and asked them what they were going to do. We had paid $2,100 already to them. We said we weren't going to pay the other portion until it was done correctly. We received a reply from 'Maddy' that she would inform accounting not to charge us the second portion. She also said the stain manufacturer does not recommend 'fine sanding' so they couldn't help us any further. I thanked them for not charging us the other half of the bill and also stated that the workers did put in many hours....but they didn't know what they were doing. So we basically spent $2,100 for them to power wash the back of our house and tear up our deck. I spent 12 hours, over three days, to palm sand the deck floor using 40 grit (we needed to take off more of the top wood to get most the deep scratches and gouges out), 60 grit and 80 grit sandpaper. We are not able to stain the deck floor now because it is too cold. In the spring someone will have to be hired to properly prep the deck for paint and stain. Then it will have to be re-stained and painted again. The real kicker is this was the last thing we were to have done before putting our house on the market. p.s. BBB has an 'A' rating for this company. When I went back into BBB to read how they got an A rating. The reviews are mainly power washing and gutter cleaning jobs. We thinking about through small claims court to get all but $389 back, the $389 was for the power washing the back of the house which they did correctly. Unfortunately, even if there is a win in small-claims court there is no guarantee of getting money from the company. Instead, we've decided to place a review everywhere we can so others can look for a different company.

Always a great job. Have used them for deck power washing and sealing. Also whole house power wash. Careful, very courteous crew.