Business ProfileforElite Private Search

I originally was a member of It's Just Lunch (IJL) dating service owned and run by **** *******. After I requested not to be set up with any more widowers, and requested matches who were closer to my own education and income level, ******* called me. ******* works for Elite Private Search (EPS), the sister company to IJL. ******* gave me a hard sell to make the very expensive upgrade to EPS (An additional **** for 12 dates). ******* said that EPS recruits men by having matchmakers going out into the real world to recruit men at events I asked if they did background checks. ******* said "no," but later said that they visited everyone's homes to better know people and match them. This created a sense of safety for me. ******* also repeatedly emphasized that the contract was "risk free" because I could turn down any match I wanted and get my money back. Her sales pitch was misleading and almost entirely untrue. I quickly learned my matches were all recruited from LinkedIn and simply had brief phone (not video) calls with matchmakers. This was not what I was told. Further, I think the brief interactions that the matchmakers have with the men they recruit on LinkedIn led to the poor matches I experienced. (There was one good match- made by the dating coach who had had in depth conversations with me and another client.) In summary, EPS used deceptive sales practices to persuade me to purchase its very expensive dating service. ******** ***** informed me in an email that they record all phone calls. I request that the 2 phone calls (including one 50 minute call) I had with ******* be made available to the BBB. The biggest lies in the sales pitch are: the matchmakers meet and recruit the men in person, the matchmakers visit the clients and men's homes, and the contract is "risk free." I have been extremely unhappy with this program and the matches, yet they won't give me a refund on unused matches as ******* had implied.