Customer ReviewsforHoffman Weber Construction, Inc.
31 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Aaron P
1 star06/19/2024
Hoffman Weber construction did a roofing job for me in Cape Coral FL. A man by the name of Don ****** represented himself as an employee of Hoffman Weber even giving me a business card with the Hoffman Weber logo. The job went smoothly, I had to make an additional payment for small things that came up but overall went good. I went out of town while they were finishing and a pile of shingles was left in my yard. I was assured they would be gone and they sat for another month with promises of tomorrow, tomorrow, tomorrow, and it never happened. I had to pay $800 to get them removed and sent the invoice I received to Hoffman Weber and Donny for reimbursement. I again was assured that I would get the payment but now 2 months later communication has been lost and leaving this review is my only option.Hoffman Weber Construction, Inc. Response
06/24/2024
***** did not have a contract with HWC. He signed direct with *********** LLC and made all his payments through the **** *** was very clear in many emails to ***** that HWC was not involved in anyway. Out of good faith HWC did send ***** $750 because ******************* was our former employee and was no longer responding. This review should be removed as this was resolved.Review from Kannan V
5 stars05/29/2024
I recently used Hoffman Weber Construction (HWC) for my roof and gutter installation. I was very impressed overall with their commitment to customer satisfaction and quality of work. They went above and beyond to ensure that I was completely satisfied with the final result, taking the time to address any specific preferences or concerns I had. Their dedication to delivering a superior customer experience is truly commendable and speaks volumes about their integrity as a company. If anyone is looking for a windows/gutters/roof installation, I would highly and wholeheartedly recommend Hoffman Weber for your needs. Thank you, Hoffman Weber for a job exceptionally well done! I am so happy I found you on Google search.Review from Mark P
5 stars04/21/2024
Very good ************ and completion done in a professional and timely manner! We will call them again if needed!Review from Sue D
5 stars04/12/2024
Thank you to Hoffman Weber Construction for the job they did on our house. We had new shingles, gutters, siding and windows done, it looks like a new house. Thank you to JB for helping with all the planning and documenting of what was needed to get our finished project. Thank you also to Ken and Victor for the job they did in managing the different parts of the overall project.Review from Leslie K
1 star02/08/2024
Lousy service with no follow up. Did not finish agreed services got insurance money and ran.Hoffman Weber Construction, Inc. Response
02/13/2024
We are sorry to hear you are disappointed in your customer experience. Based on the name used for this review and customer profile, the terms of the roofing contract have been completed. The homeowner in this case is withholding payment because they want an answer on the siding supplementation which was not included in the original roofing contract. The current amount due for the roofing product, installation, and labor is delinquent. As we have explained to this homeowner, the insurance contract the homeowner signed was for the roof only; the siding and the gutters were listed as Work Not Doing, as the siding was only partially approved by insurance on one elevation. Our sales team member was attempting to supplement to get the remainder of the siding but stopped once the homeowner shared that they would not be paying their bill until the entire siding was supplemented. We simply cannot proceed with another contract if a homeowner is deliberately withholding payment on a current contract.Wed be more than happy to serve them with their siding needs once the roofing bill is addressed.Review from Jill P
5 stars02/02/2024
Hoffman Weber did a fantastic job on my roof, I am very please with the work they did! Excellent roofing team they were very fast and professional! JB **** was a pleasure to work with, super nice guy and very efficient and knows his job well! If it wasn't for JB helping me fight the insurance company I wouldn't have a new roof! I highly recommend Hoffman Weber Construction! My new roof looks beautiful!Review from David B
5 stars12/20/2023
My house looks great. Hoffman Weber is very professional. JB and Victor were a pleasure to work with. I would recommend.Review from Deano W
5 stars12/19/2023
Working with Hoffman Weber was a stress free process from start to finish. After moving my mother into assisted living I discovered the roof on her house needed replacing due to hail damage. I had contacted a contractor (whose name I won't bother to mention) who I gave the claim number to twice and never heard back from him. (He did call again.... over a week after the job was completed.) It was at this time I contacted Hoffman Weber. I received a call from Al Lien and we set up a time to meet. We met and it was determined the roof needed replacing. I explained to Al the experience I had just had and my situation with other things going on in life and that this job needed to get done. It was also getting into the early part of Nov. and the window of opportunity to get the job done was getting narrow. I told Al if he could make this happen the job was his. He assured me that he could make it happen and would be present when the adjuster came out. Two days later I got a call from the adjuster but due to his circumstances he wouldn't be able to do the inspection for another 10 days which was the Tuesday afternoon before Thanksgiving. Al had already made travel plans to leave that Tues. morning for his Thanksgiving destination. I contacted Al letting him know the circumstances and I understood why he wouldn't be able to make it. Honestly I was a little anxious having the thought of dealing with the adjuster, I would rather leave that to the pros. Well prayers answered! I received a text from Al telling me I was on his schedule and would be there to meet the adjuster. Al was there to meet the adjuster and from that time on it was smooth sailing. The claim was approved and Al took the bull by the horns and made things happen. The roof replacement went exactly as scheduled and looks great. The experience with Hoffman Weber was a positive one. Al was a great guy to work with and I find him to be a genuine person and feel he was key in making this all come together.Review from Gregg S
5 stars11/23/2023
We had a tight deadline to get the work done before closing on our home. Aaron ********** and Curt ****** worked some magic for us and got everything completed with a day to spare. The work was done very well and everyone was happy with the results. Kudos and many thanks to Aaron and Curt! ??Review from Steve E
5 stars10/18/2023
I will give my name! Steve ******** and I would give HWC a 5 star rating for the work they have done to my home. Very professional, communication was great and the sales individual was very easy to talk to. The Hoffman And Webber team that completed my house was very professional and the work they completed was great. After the job was complete I was very satisfied with the end result. I would like to thank Hoffan And Webber for a great job on my home. Thank you!
Customer Review Rating
Average of 31 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.