Customer ReviewsforCyber Power Systems (USA), Inc.

My unit started acting up after only 6 months and smelling strongly of plastic, and as I was within the warranty period I called about getting service. Once called I was informed that I had voided the warranty by connecting a laser printer to the surge protected outlets on the unit. Now the instructions say (in bold!): DO NOT plug a laser printer, paper shredder, copier, space heater, vacuum cleaner, sump ump, or other large electrical device into the "Battery and Surge Protected Outlets". The power demands of these devices will overload and possible damage the unit. While the warranty section says (not in bold): This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of the CPS Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper operation or maintenance, or use with items not designed or intended for use with the CPS Product such as laser printers, appliances, aquariums, medical or life support devices, etc. I will concede that by the terms of the warranty as written, I did void it. But at the same time, there is a different between writing 'DO NOT plug...into the "Battery and Surge Protected Outlets"' and writing "DO NOT use with the unit at all". The latter is much shorter, for example, and very clear on usage (or lack thereof), whereas the former is ambiguous as to usage with the non-"Battery and Surge Protected Outlets" and left me feeling as if I have been set up fail. Even if it was merely carelessness of phrasing, that is not a quality that I would associate with a company I am entrusting my electronics to. I hope they fix the instructions, but in the meantime wanted to warn anyone else thinking about using their products.

You hadn't sent this email, so today I did, but you should find another safer way to dispose of it, such as sending it to a place where you collect it, because in this situation this could happen, where the customer could suffer an accident, which in mine I almost ended up with. without fingers.