Customer ReviewsforTiller's Steam Carpet Cleaning

Excellent job. Very thorough, knowledgeable, accommodating. Took their time and did it right. Many stains we'd thought might not come out are gone. Would definitely used them again!

This was my 1st carpet cleaning experience with Tillers. When we moved into our newly built home, the movers got black ash spots/marks all over the light grey carpet and it now needed a good cleaning, unfortunately. LARRY arrived on 11-5-2021 and I showed him all the black marked areas in ALL the carpeted rooms. He put down 1 blanket and a few corner protectors. I personally put down my own 3 huge runners also to protect the new flooring in the entry area to the Master. He finished with the $496 cleaning. I did not check his work before he walked out the door, but I should have. MY mistake. We the owners, did NOT walk on the carpet for over 24 hours. Once I checked all the rooms and found there were blackmarks he missed AND our 2 month old asphalt driveway was somehow now stained really bad. I called Amanda at Tillers Carpet Cleaning and asked for someone to come back and clean what LARRY missed and what did he do to our new driveway? and why did he not ring our Door Bell and tell me what happened before he left? (I emailed Tillers a picture of the missed spots and the driveway stains.) Amanda said that LARRY can do a redu on 11-11-2021 and he will clean what he missed and that he said that rust leaked out of the truck and he poured his truck water onto the driveway to clean it. It rained 1" on 11-10-2021 and did NOT clean the driveway stains. LARRY returned on 11-11 -2021. NO apology, he just said that "I am not perfect and I miss things, dont you also make mistakes?" and what he did, "Is what it is." and "The rust/stains was such a rare happening, he thought the rain yesterday would have cleaned off the stains." LARRY cleaned what he missed and I personally set up my hose and my powerwasher for him to try to clean up the stained driveway. LARRY put down a "urine remover chemical" on the driveway and washed 2x. The result is still noticeable marks. The owner, ED TILLER, told Amanda that "Tillers will cover the cost for sealing the driveway in 2022. That should take care of the stains." If they make this right as promised, then I hope to update my review in 2022 after the $170-$190 driveway sealing is completed and TILLERS pay the bill.