Business ProfileforParamount Collision Center / Master Collision Group, LLC

Master Collision in South Minneapolis was unprofessional, uncommunicative and misleading. I was involved in a hit and run and took my car to master collision as instructed by my insurance company. I was told by my insurance company that I would get an estimate before work was done on my car. I dropped off the car on the morning of 4/19 and was told to sign a form so that they could take a look at my vehicle. The form did not contain an estimate or an amount that I would be responsible for paying. I did not receive a phone call or any updates from them and had to call them late in the day for an update. At which point they told me that the parts were already ordered and that I would not get my car back until Friday. I did not receive an estimate from anyone until 4/21 at which point the work on the car was already done and I was responsible for paying $1000. When I called Master Collision they said that their process was that they don't do estimates and that they just work on the vehicle and since I had already signed the work authorization and the job had been done that I was responsible for paying the repairs. Had I received the estimate beforehand or if the process was clearly explained I would have not authorized the repairs. I understand that I signed the authorization form and that is my fault for not reading the form carefully; However in any other situation in which you would receive a service you are told ahead of time what the cost is so that you can make an informed decision. I did not receive that. This process was at best confusing and was not handled in a professional manner. I would strongly suggest going elsewhere for autobody repair.