Business ProfileforWalser Chrysler Jeep Dodge Ram

In January 2015, I purchased a Jeep Cherokee (VIN NO: *****************) from Walser Jeep in *******, **. At purchase, I also purchased a bumper-to- bumper lifetime warranty for several thousand dollars (warranty no. ********) on top of the purchase price. I was planning on keeping this car for my daughters (who now drive the car). I was told this would be very easy to use as I'd just return to Walser and they would make reparis free of charge (excluding things like oil changes/tires/etc.). In January 2023, I tried to use the warranty coverage at Walser and was told they could get me in for service in 8 weeks. It was an urgent issue (an engine issue) and needed to be addressed right away. I had it fixed at a different independent shop. Last week, on January 13, **** I called Walser as the heat was not working in the car and it was below zero. Like in 2023, they told me they were "short-staffed" and could not get me in for four weeks. Because of that, I also had to go to an independent shop. Because I went to an independent shop, I paid $100 more both this year and last year (there is a $100 "deductible" if you go to a place other than Walser) for a total of $200. In other words, if Walser would have been staffed and been able to service the car - I would have paid $200. The original warranty contract seems illusory insofar as the two times I've tried to use it, I've been told by Walser that they are short-staffed so I was forced to go to another shop and pay more.