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            Business ProfileMotorwerks BMW

            New Car Dealers
            BBB accredited business

            Contact Information

            1300 American Blvd W

            Bloomington, MN 55420-1039

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            Email this Business
            (952) 888-2700

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            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/31/2022

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Motorwerks, Inc., this company offers new and used car sales, leasing, and servicing.

            Business Details

            Location of This Business
            1300 American Blvd W, Bloomington, MN 55420-1039
            Email this Business
            BBB File Opened:
            5/30/1989
            Years in Business:
            38
            Business Started:
            10/1/1985
            Business Started Locally:
            10/1/1985
            Business Incorporated:
            10/30/1987
            Accredited Since:
            8/31/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • Motorwerks Mini
            Business Management
            • Tyler Heard, Area Director
            • Mark Kaiser, General Manager
            Contact Information

            Principal

            • Tyler Heard, Area Director
            • Mark Kaiser, General Manager

            Customer Contact

            • Mark Kaiser, General Manager
            Additional Contact Information

            Fax Numbers

            • (952) 886-6363
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 12/5/23, my daughter had her *** X4 towed to Motorwerks BMW in ***********, ** as her car died while driving and a Battery Malfunction light showed on her dashboard. Before this onetime event, the vehicle presented zero battery/charging issues. Upon inspection, I received a phone call from the Motorwerks service advisor stating the vehicle needed a new battery. I gave him the okay to proceed with changing the battery, and to also change the oil and perform the recommended brake fluid flush. Later the same day, I received a text from Motorwerks BMW stating the vehicle was ready for pick-up. I paid for the service, and my daughter went to the dealer to pick up her car. She got less than a block away and the same dashboard Battery malfunction light came on so she went back to the service ***** They told her that it MUST be the alternator with and estimated cost of repair of $1,723.06. If it truly is the alternator than they shouldn't have replaced the battery first. Either the battery accepts/hold a charge or it doesn't, and either the alternator charges or it doesn't. Both are ******************. I'll pay for the alternator repair but I am requesting a full credit for the battery replacement.
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            Read 5 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dean S

            06/24/2024

            I recently had an experience at Motorwerks BMW that exceeded all my expectations. A communication misunderstanding arose between the salesman and myself, but I want to emphasize that I don’t place blame on the salesman—mistakes happen. I was initially apprehensive, expecting the worst possible outcome. However, Sonny, the sales manager, patiently worked with me. He investigated the situation thoroughly and turned what seemed like lemons into lemonade. The team at Motorwerks BMW corrected the problem in a highly professional manner, leaving me truly appreciative. Not only did they resolve the issue, but they also took care of me exceptionally well. In today’s world, dealing with someone you’d confidently recommend to friends and family is incredibly satisfying. Motorwerks BMW has earned my trust, and I wholeheartedly recommend them to anyone in search of a BMW. Thank you, Motorwerks, for your outstanding support and service! —Dean S
            Read 6 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

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