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Find a Location

Inver Grove Honda has 1 locations, listed below.

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    Business ProfileforInver Grove Honda

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/3/2007

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Inver Grove Honda, this company offers new and used vehicle for sales, also service and parts.

    Business Details

    Location of This Business
    4605 S Robert Trl, Inver Grove Heights, MN 55077-1104
    BBB File Opened:
    10/15/2007
    Years in Business:
    17
    Business Started:
    8/2/2007
    Business Started Locally:
    8/2/2007
    Accredited Since:
    12/3/2007
    Type of Entity:
    Corporation
    Business Management
    • Tom Lahr, CEO
    • Steve McDaniels, Owner
    • Bryan Okubo, General Manager
    Contact Information

    Principal

    • Tom Lahr, CEO

    Customer Contact

    • Bryan Okubo, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George S

    1 star

    03/14/2024

    When I recently purchased a new vehicle, I had a really negative experience. I may not be the richest customer, but I was still there to make a 36k purchase. I buy a car once every 10 years. It's a big deal to me, emotionally and financially. The day I was there by appointment it seemed like no one could be bothered to give me the time of day. What really bothered me in particular, though, was the trade-in I was offered. I was offered HALF the Blue Book "FAIR condition" trade-in value (not the resale value). I was told "the vehicle has major mechanical issues". Excuse my language but that was complete b******. I had my car serviced regularly and on-time from the day I purchased it, always at my local Honda dealership. The service records would show there was NOTHING wrong mechanically with the vehicle besides normal wear-and tear. The vehicle was serviced and maintained and lived mostly in a heated garage. Admittedly there was some cosmetic damage - some scratches, some small dents, dogs hair - but that's why I used the FAIR condition value from KBB for reference. I drove up from 150 miles away so I was captive, I really felt taken advantage of. In addition to the unfair trade in value, when I questioned it (politely) I was rudely dismissed. Beyond that, I expected at least some small level of negotiation. Yes, I fully realize the car market is very different from my last purchase in 2014. But I thought there would be *something* off of MSRP, especially in light of the lousy trade-in. My last dealer sent me coffee mugs later as a thank you, even after giving me a good trade in and a good bit off MSRP. IVG Honda did nothing. On top of all that, I brought my vehicle in to service a few days later (window coating) and was treated very rudely. I drove 150 miles to get there. My BRAND NEW car had an issue. I reported that to the service desk and was told they couldn't be bothered to look for an issue on the vehicle I just purchased from them. Absolutely shameful.

    Local BBB

    BBB of Minnesota and North Dakota

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